Director of Enablement

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We’re looking for a strategic, creative, and action-oriented leader to join our Talent Development team as Director of Enablement. This individual will be instrumental in designing and executing forward-thinking talent and learning strategies that drive measurable impact across the organization.

Key Responsibilities

Strategic Leadership & Execution

• Translate business objectives into innovative talent and learning strategies.

• Drive execution with a “get stuff done” mindset that ensures adoption and delivers measurable results.

Program & Content Innovation

• Design compelling development experiences using storytelling, critical thinking, and interactive design principles.

• Enhance digital learning ecosystems, with a strong focus on leveraging Workday Learning.

Stakeholder Engagement

• Build trust and connection across all levels of the organization:

Leadership (VP+): Align strategies with business priorities and deliver data-driven workforce insights.

People Managers: Support team development, performance enablement, and engagement.

Employees: Ensure seamless access to career development opportunities and HR programs.

Cross-Functional Collaboration

• Act as a connector across people, processes, and systems to break down silos and amplify impact.

Innovation & Future-Readiness

• Experiment with emerging technologies and AI tools to continuously elevate learning experiences and future-proof our workforce.

Skills & Qualifications

• Inspiring Leadership: High energy, charismatic presence, and a passion for energizing teams.

• Strategic Vision & Execution: Proven success designing and delivering talent strategies in complex, global environments.

• Learning Expertise: Deep experience in creating impactful training, learning, and communication programs across the employee lifecycle.

• Creative Communication: Skilled at simplifying complex ideas and connecting diverse stakeholders through compelling storytelling.

• Stakeholder Savvy: Strong interpersonal skills with the ability to tailor engagement approaches across leadership, managers, and employees.

• Digital Learning Acumen: Hands-on experience with Workday Learning and other learning technologies.

• AI Curiosity: A genuine interest in exploring AI-driven tools to evolve learning and development.

• Education & Credentials: Bachelor’s degree in Human Resources, Organizational Development, Business, or related field (Master’s preferred). Relevant certifications in talent development, learning, or change leadership are a plus.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.