Automation Engineer, Professional Services

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Five9 is a leading provider of cloud contact centre software.

Five9

Employee count: 1001-5000

India only

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Five9 is seeking an Automation Engineer to join their AI and Custom Services team. The ideal candidate is a passionate, self-managed individual who delights customers with their technical and communication skills.

Requirements

Engage with customers to acquire a rich understanding of their problems, needs, and goals
Design and configure voice and digital virtual agent applications on the Five9 IVA Studio and Virtual Contact Center platforms
Provide customers with configuration advice and problem resolution on Five9 product
Handle pre-sales Statement of Work requests from creation to design document handoff

Benefits

Paid Time Off
401k Matching
Retirement Plan
Visa Sponsorship
Four Day Work Week
Generous Parental Leave
Tuition Reimbursement
Relocation Assistance

Apply now

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About the job

Apply before

Apr 09, 2026

Posted on

Feb 08, 2026

Job type

Full Time

Experience level

Mid-level

Location requirements

India

Hiring timezones

India +/- 0 hours

Job categories

Automation Engineer Professional Services Automation Specialist

Skills

Five9 IVA Studio Five9 Virtual Agent & AI Automation Pre Sales Configuration Customer Engagement

About Five9

Learn more about Five9 and their company culture.

View company profile

Five9 is a leading provider of cloud contact centre software. We are driven by a passion to transform contact centres into customer engagement centres of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact centre.

From Visionary to Category Leader

Founded in 2001, Five9 led the cloud revolution in contact centres. Five9 rapidly gained momentum as contact centres began to understand the potential of the cloud and started looking for alternatives to traditional, premises-based solutions. Five9 has been leading the cloud charge ever since.

Measurable Excellence

Five9 provides end-to-end solutions with digital engagement, analytics, workforce optimisation, and AI and automation to increase agent productivity and deliver tangible business results.

20+ years of cloud contact center experience

2,600+ employees around the world

3,000+ enterprise, mid-market, and SMB customers worldwide

14+ billion call minutes recorded annually

1,450+ global SI, channel, and technology partners

86+ Net Promoter Score (NPS) for professional services

Tech stack

Learn about the tools and technologies that Five9 uses to build, market, and sell its products.

View tech stack

Spring Boot

Spring

JavaScript

Python

HTML5

Java

CSS 3

C++

GraphQL

Protobuf

73 more

Five9 employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at Five9.

View benefits

Disability insurance

Short and long-term disability.

Life insurance

Basic and voluntary life and accident insurance.

Company events

Regularly scheduled company events every other month.

Equity benefits

Company equity, so you are rewarded for your best work.

View Five9's employee benefits

Apply now

Please let Five9 know you found this job on Himalayas. This helps us grow!

Apply now

About the job

Apply before

Apr 09, 2026

Posted on

Feb 08, 2026

Job type

Full Time

Experience level

Mid-level

Location requirements

India

Hiring timezones

India +/- 0 hours

Job categories

Automation Engineer Professional Services Automation Specialist

Skills

Five9 IVA Studio Five9 Virtual Agent & AI Automation Pre Sales Configuration Customer Engagement

Claim this profile

Five9

Company size

1001-5000 employees

Founded in

2001

Chief executive officer

Mike Burkland

Markets

Cloud Computing Contact Center Software Customer Engagement Digital Engagement Analytics Workforce Optimization AI and Automation Enterprise Software SMB Solutions Professional Services

Employees live in

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