Training and Content Delivery Specialist

Our mission and where you fit in

At Employment Hero, we are an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide. This exciting opportunity requires expertise from an enthusiastic team player to assist us in growing our business in the UK payroll sector.

This role is responsible for understanding the needs of our customers and creating highly motivating training and content to drive engagement throughout their customer lifecycle. In this role, you will need to be a master of the platform and understand the needs of our customers. You will break down technical workflows and best practices into easy to understand materials to deliver to customers on how to best use the platform and get return on value. You will have the ability to effectively engage learners and to create impactful, customer-centric educational content.

You will also be responsible for conducting training needs analysis, designing and developing programs and ensuring effective delivery.

Many of our customers are not experts in Payroll or HR and our platform and our business are constantly changing. You are responsible for guiding our customers efficiently and effectively through best use of their platform. You will also be comfortable delivering Payroll and HR generalist and industry training, helping educate and up-skill our customer base in their fields, helping contribute to the greater body of knowledge and understanding of the HR and Payroll industry.

To be successful, you will need to communicate effectively, influence stakeholders, prioritise tasks, and drive outcomes.

As a Training & Content Delivery, you’ll be responsible for:

Client Delivery:

• Create training modules and learning resources to drive knowledge of Employment Hero software features for our customers.
• Assess the most effective delivery methods for each area of learning, by combining resources such as video, demos and practical exercises.
• Deliver recorded and live workshop training.
• Collaborate with relevant teams to develop and update all training materials to ensure the content remains up to date with our ever changing product.
• Create customer-facing training materials that are easily digestible and engaging; including videos, audio recordings, learning paths, quizzes, infographics, etc.
• Identify ways to educate various customer personas at each stage of the customer journey and create customised learning paths.
• Grow our customer educational materials ensuring content is organised and searchable.

Data:

• Collect valid and reliable data on the effectiveness of our content to ensure we drive conscientious improvement based on our customers’ feedback.
• Continuously update all administrative requirements as part of the role to ensure reporting and data accuracy is a priority.

Innovation and Process Improvement:

• Maintain understanding of new educational and training techniques and methods both online and in-person.
• Lead the development of a training strategy, including the development of new delivery methods and models.
• Constantly review and improve our delivery processes.
• Work with the wider business to drive forward continuous improvement initiatives.
• As a subject-matter expert provide guidance and support to other team members as needed.

What will you bring

• Experience in human resources, payroll or learning and development.
• Minimum of 3 years experience in developing and delivering training programs for various organisations.
• Strong knowledge of instructional design, instructional technology, and learning methodologies.
• Excellent communication, interpersonal skills, and presentation skills.
• Experience with training management systems, evaluation methods and E-learning platforms.
• Strong analytical skills.
  

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations.

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 90+ heroes in the UK and 1000+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our UK heroes:

“A couple of years ago I couldn’t have even imagined that I would be sitting here in my apartment in London, doing my dream job with a team on the other side of the world. But what I really didn’t expect is how safe and supported I feel in my role, and that so much trust and such a friendly working environment has been built quickly and virtually.”

Plus you’ll get to enjoy a number of great perks, including:

• Self, health, wealth and happiness programs
• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Social events events and team celebrations
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Employee Share Option Program: be an owner of Employment Hero!
• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match?

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities.
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.