Learning Content Manager

Global Learning Content Manager

About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries to deliver true hospitality for good. Our diverse portfolio of differentiated brands is well known and loved by millions of consumers around the world.

We genuinely care for our entire IHG Hotels & Resorts family. All our colleagues are valued, and their wellbeing matters to us. We provide the support our colleagues need to succeed and recognise them for their hard work. Our diverse global community values different perspectives and cultures.

In this role you will be responsible for the management, delivery and syndication of content at scale to provide a single source of truth for all IHG learning content.

Your day to day

• Manage the centralisation of all learning content by developing a content management architecture (permissions, folders, metadata list classifications and tagging) that will make sure the Learning Content Management System (LCMS) provides one single source of truth for all IHG learning content.
• Develop a learning content management strategy, based on best practice, to support and evolve the IHG learning ecosystem.
• Chair the Learning Content Management Governance Committee and define the maintenance process for evaluating governance across the platform.
• Create and maintain the standards, policies and processes that govern the use of the LCM platform (Xyleme).
• Create, communicate and maintain content management and work execution processes, providing support to LCMS users, liaising with Global Learning Applied Technology and Global Design and Development to make sure content is published and delivered quickly and consistently, version control maintained and IHG IP protected.
• Manage the accuracy and consistency of content across all learning platforms by providing content governance at the component level and a management process for updating content changes as they occur.
• Managing security permissions for content tools (ADOBE and Syndicate), applying restrictions to sensitive processes/procedures.
• Manage and deliver LCMS reporting and analytics to provide an accurate and objective picture of our content engagement, consumption, performance, and user satisfaction.
• Lead on guidance to content owners/developers to maximise evergreen content and re-purpose and
• re-utilise content.
• Build out LCM as part of the IHG University ecosystem.
• Stay up to date on emerging trends and technologies within field and adjacent to field and identify and apply as appropriate best practices.
• Discover, assess, recommend, and implement platforms and tools to enhance our ability to deliver best-in-class content capabilities.
• Work with stakeholders to develop and launch new content and functionality, and measure results for continuous improvement.
• Develop into a subject matter expert in one or more areas of analytics/content management.
• Provide input into content management systems and content maintenance.
• Direct the dissemination of collected data in a manner that facilitates appropriate decision making for stakeholders.
• Coordinate/provide training to any new users.
• Manage to the licensing agreement.
• Respond to technical support questions (tier 1 support, escalate to Xyleme).

What we need from you

Whilst we love experience, mindset is of equal importance. We’re looking for someone who is committed with a natural ability to operate effectively in a fast moving, global environment. ​

Experience​

• 2-3+ years’ progressive work-related experience in content curation management.
• Experience in the hotel, travel, or retail industry preferred. ​
• Deep experience with learning content curation and management including knowledge of innovative technologies, digital content management systems and online tracking.​

Technical Skills and Knowledge:​

• Ability to prioritize work within multiple projects simultaneously and quickly change directions based on changing needs and priorities. ​
• Expert knowledge of all aspects of content curation and management.
• Excellent communication skills with strong verbal and writing and presentation proficiency​.
• Displays and acts with initiative, integrity, and professionalism​.
• Knowledge of CMS (Content Management Systems) authoring preferred​.
• Ability to influence without authority and balance thought leadership with execution​.
• Collaborative team player who excels at building relationships​.

What we offer

At IHG we give our colleagues greater flexibility and balance – working in a hybrid way, blending remote and office working. Although we thrive on collaborating in person, we expect that you’re likely to spend time working remotely. Every role is different, and colleagues work with their team and their leader to determine how and when they collaborate in person. We like to believe we offer a unique culture where you have room to be yourself.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.