Database Escalation Engineer - EMEA Remote

Degreed is the upskilling platform that connects learning to opportunities.

Degreed

Employee count: 201-500

FR, DE + 2 more

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Beware of fraudulent recruitment activities impersonating Degreed. Scammers are using our name, “Degreed”, impersonating our website, and claiming to be affiliated with Degreed as part of a recruitment scam. Please note that Degreed does not recruit talent through WhatsApp, Telegram or any other direct-messaging systems other than Degreed.com e-mail and, during the interview process, phone numbers. We also do not request sensitive personal or financial information in an unsolicited manner, nor do we offer employment opportunities that require upfront payments or promise unrealistic returns. Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn and build their careers—skill insights, LMSs, courses, videos, articles, and projects—and match everyone to growth opportunities that fit their unique skills, roles, and goals. Degreed exists to discover, empower and recognize the next generation of the world's expertise.

We are looking for a Database Escalation Engineer who is passionate about solving highly technical, challenging, and time sensitive client needs and issues.

This position will report to the Escalation Engineering Manager based out of US.

Day In The Life

Work closely with other Client Experience and support teams to address client needs while maintaining a close relationship with the Product and Engineering teams to develop an in depth understanding of the product and architecture
Possess a deep knowledge of and stay up to date on all product features, configurations, APIs, integrations, jobs, and architecture of the Degreed platform
Utilize your platform knowledge to investigate, troubleshoot, debug, and solve client’s most challenging and critical technical needs and issues
Develop scripts to automate troubleshooting using SQL, PowerShell or other similar scripting languages
Triage and resolve data issues and construct complex reports using SQL tables, queries, functions and stored procedures

Who You Are

4+ years hands on experience of supporting clients’ most challenging technical needs and issues
4+ years experience with SQL (querying, troubleshooting, stored procedures, functions)
2+ years experience FTP, APIs, webhooks, CSV, JSON, and XML
1+ years experience in working with App to App Integrations and ETL processes
You have hands on experience with browser dev tools, tracing tools, and searching and interpreting log files
Ideally once a developer that prefers the fast-paced nature of tackling new challenges and problems through investigation, critical thinking, troubleshooting, and debugging

What Sets You Apart

Experience working as a Database Administrator/Developer (performance optimization, efficiency, data recovery)
Experience with programming languages, C# and JavaScript preferred. Candidates with development/troubleshooting experience with C# SSO class libraries are highly desirable
Hands on experience with snowflake data warehouse, Azure cloud
Excellent written and verbal communication skills, particularly in conveying technical concepts in a way that is easy for clients and non-technical people to understand
Highly personable and empathetic with excellent relationship management and customer service skills
Highly organized, detail oriented, and able to work autonomously with minimal direction
Informed of data privacy standards and procedures and extraordinarily trustworthy and cautious handling client production data
Solution driven with ability to understand the big picture
In Depth knowledge and experience working with Elasticsearch
You are enthusiastic about learning new things and taking on new challenges
Experienced working remotely

100% Remote

Work Environment & Physical Demands

Degreed is a remote-first company, however our roles are open to in-office or hybrid if you live in a city with a physical office location. This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our US and International colleagues through virtual meetings (Zoom), email, and Slack. In this role, you will be required to operate a laptop computer, computer software platforms, and other office productivity machinery as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, and must be able to observe and interpret written and/or verbal communication.

Additional Information

Degreed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals. As part of this commitment, Degreed will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Degreed uses the E-Verify employment verification program.

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Full Time

Experience level

Senior

Location requirements

Hiring timezones

Germany +/- 0 hours, and 3 other timezones

About Degreed

Learn more about Degreed and their company culture.

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Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn and build their careers — skill insights, LMSs, courses, videos, articles, and projects — and match everyone to growth opportunities that fit their unique skills, roles, and goals.

In 2012, co-founders David Blake and Eric Sharp started Degreed with the mission to 'Jailbreak the Degree.' Inspired by JFK's Rice University speech, they set out to take on a big, audacious goal – not because it is easy, but because it is hard. Since then, we've grown to millions of users worldwide who believe there is no single path to expertise.

Tech stack

Learn about the tools and technologies that Degreed uses to build, market, and sell its products.

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Next.js

RxJava

JavaScript

Python

HTML5

Java

CSS 3

PHP

Kotlin

ASP.NET

69 more

Degreed employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at Degreed.

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Disability insurance

Disability insurance so you don't have to worry.

Learning and development budget

Funding for your personal learning mission each quarter.

Resources

Like $1200 spending cash a year to learn whatever you want

Employee assistance program (EAP)

We offer an employee assistance program focused on mental health.

View Degreed's employee benefits

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About the job

Apply before

Jul 01, 2024

Posted on

May 02, 2024