Manager, Customer Success

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform.

Requirements

• Managing a growing team of Customer Success Managers in your region, recruiting, hiring, and training new team members
• Serving as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes
• Build and Scale, Own, Optimize & Impact the revenue stream by driving change and maximizing the effectiveness of the Customer Success team to deliver greater value and grow our customers.
• Organize and analyze customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations.
• Proactively surface opportunities to improve the team’s operational efficiency and the customer experience

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access