Senior Manager, Revenue Enablement Programs

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, my name is Peter Zink, Director of Revenue Enablement here at Customer.io., and I am looking for a Sr Manager, Revenue Enablement Programs. This is a high-impact role focused on designing and delivering onboarding and training programs across Sales, Customer Success, Account Management, and Technical Support. You’ll play a key role in shaping how our GTM teams ramp, perform, and grow here at Customer.io!

What we value

• A builder mindset—you’re excited to create highly scalable programs from the ground up
• A focus on impact—driving real behavior change and performance improvement
• Data-driven - you’re able to tell a story from enablement to business outcomes using data
• Clear, structured communication and the ability to simplify complex ideas
• A player/coach - comfortable working beside your team while developing their careers
• Collaboration across teams and the ability to influence without authority

What you’ll do

• Lead the overhaul of the onboarding program across all Revenue roles and the integration of our EVOLVE skills training program into our sales process
• Design and deliver ongoing training programs that support the domains of pipeline generation, customer lifecycle, and technical support
• Implement sales methodology frameworks as appropriate when we scale - from deal qualification methodologies like MEDDPICC or conversation methodologies like Challenger
• Own the program development roadmap for onboarding and ongoing skills enablement, aligning programs to business priorities
• Partner with Sales, CS, Partnerships, Support, Product & Platform Enablement, Process & Tools Enablement, and RevOps to ensure programs are relevant, integrated, and measurable
• Develop and grow a team of GTM enablement roles over time
• Track program effectiveness and continuously improve based on feedback and performance data

What we're looking for

• 8+ years of experience in revenue enablement, sales training, or a related field
• 1+ years experience in managing or mentoring others
• Previous experience in a Sales role
• Experience implementing sales methodologies like Sandler, Challenger, Corporate Visions, Command of the Message / Command of the Sale, MEDDPICC
• Proven ability to design, build, execute, and scale enablement programs
• Comfortable operating in ambiguity and creating structure where it doesn’t exist

Compensation & Benefits

We believe in transparency. Starting salary for this role is $160,000 - $175,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30-minute video Interview with Recruiter
• 45-minute video interview with Hiring Manager
• Two 30-minute 1:1 Interviews
• Take-Home Test & Presentation

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.