United States onlyPlease Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.
Essential Job Duties
Are you passionate about driving initiatives with a high-performing team and delivering payroll solutions that delight customers? We're looking for an experienced Sr. Technical Program Manager to lead complex payroll initiatives. You'll own program planning, execution, and delivery, ensuring alignment with business objectives and customer needs. In this role, you'll collaborate with partners across BambooHR to release great features and shape the future of payroll technology. If you have a deep understanding of payroll processes and a proven track record of success in program management, come join our team where your skills and leadership will make a significant impact.
You will:
- Champion the needs of payroll professionals by ensuring their requirements are integrated into strategic program initiatives, enhancing overall customer satisfaction, and aligning with organizational goals.
- Drive the expansion and optimization of BambooHR's payroll infrastructure and processes, supporting initiatives that focus on scalability, efficiency, and reliability to support the company's growing customer base.
- Oversee the coordination and resolution of critical customer-facing issues, working closely with cross-functional teams, including support and engineering, to minimize disruptions and maintain high levels of customer satisfaction.
- Leverage AI to enhance daily operations and transform processes, and lead impactful AI initiatives across engineering, product, and design teams.
- Collaborate with stakeholders to define program scope, goals, and deliverables, ensuring alignment with organizational objectives while fostering a collaborative environment, encouraging cross-functional teamwork, knowledge sharing, and effective communication.
- Develop detailed program plans, including schedules, resource allocation, budget estimates, and risk assessments for payroll and/or payments product initiatives.
- Identify and manage initiative dependencies, critical path, and potential bottlenecks and risks, developing contingency plans and providing timely resolutions to maintain initiative momentum.
- Collect, analyze, and track metrics and factors impacting developer productivity and satisfaction
- Collaborate across engineering to enhance software development processes.
- Promote a culture of collaboration and knowledge sharing within the Payroll teams and across other departments
What You Need to Get the Job Done
- 8+ years of proven experience in program management, with a track record of successfully managing multiple technical initiatives simultaneously.
- Proven track record of successfully delivering complex payroll and/or payments product initiatives.
- Deep understanding of the needs and challenges faced by payroll professionals, with a demonstrated ability to champion and foster a customer-centric culture within the organization.
- Strong knowledge of payroll processes, including federal, state, and local tax regulations, wage and hour laws, and payment processing procedures.
- Experience ensuring payroll products meet regulatory requirements and industry best practices for data security and privacy.
- Demonstrated experience leading teams through influence and strategic alignment to business OKRs.
- Deep curiosity and hands-on experience using AI, with a history of exploring new tools to drive efficiency in your daily workflows.
- Proficiency in engineering methodologies, tools, and software (e.g., Agile, Scrum, JIRA, Wrike).
- Experience in driving and coaching teams in advancing software development processes and methodologies.
- Strong analytical and problem-solving abilities, with a keen attention to detail.
- Excellent executive-level communication skills, with the ability to clearly convey initiative status, updates, and risks to key stakeholders and leadership.
- AI at BambooHR: At BambooHR, we believe in leveraging cutting-edge technology to empower people and transform HR. We're actively integrating AI into our solutions and workflows to enhance efficiency and drive innovation. To that end, we're looking to our existing team members and future hires to share this forward-thinking mindset: individuals who are curious about AI's potential, eager to learn and adapt, and ready to explore how intelligent tools can elevate their work along with BambooHR's impact on setting people free to do great work. Join us in reimagining the future of HR!
What You'll Love About Us
- A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
- Comprehensive health, life, and disability insurance
- Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
- 401k plans with up to 6% company match
- $2000 Paid-Paid Vacation bonus
- EAP through Headspace
- Check out all our benefits that benefit you
About Us
At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective.
We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.
What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.
BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.
BambooHR is An Equal Opportunity Employer--M/F/D/VBecause our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
For information on California Privacy Policy, click here.
Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details.
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