Open to opportunities

Georgeann Ditelli

@georgeannditelli

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Bilingual professional with expertise in customer service and data processing.

United States

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What I'm looking for

I seek a role in a dynamic organization that values initiative and offers opportunities for continuous learning.

I am a bilingual and adaptable professional with a Bachelor's degree in Applied Technology, specializing in Technology Management. With over four years of experience in customer service, data processing, and administrative support, I have developed a strong work ethic and a keen attention to detail. My proactive approach to problem-solving has allowed me to excel in various roles, particularly in remote work environments.

Currently, I work as a Remote Claims Processor at QRM, where I file various types of claims with high accuracy and confidentiality. My previous experience as a Bank Teller at Texas Regional Bank honed my customer service skills, enabling me to handle financial transactions while ensuring customer satisfaction. Additionally, I have supervised a team of enumerators for the United States Census Bureau, where I ensured data integrity and compliance with federal standards.

Experience

Work history, roles, and key accomplishments

Current

Remote Claims Processor

Current

QRM

Sep 2022 - Present (2 years 9 months)

Filed homeowner, commercial, auto, and general liability claims with high accuracy and confidentiality. Managed claim documentation and client communication in a fully remote environment, ensuring compliance with regulatory and internal guidelines.

Claims Processing Data Entry Remote Work Confidentiality Regulatory Compliance Client Communication Documentation Management

Bank Teller

Texas Regional Bank

Sep 2021 - Present (3 years 9 months)

Handled routine financial transactions including deposits, withdrawals, and account inquiries. Delivered excellent customer service while maintaining accuracy and security standards, assisting in identifying and resolving customer issues.

Customer Service Data Entry Problem Solving

Enumerator Supervisor

United States Census Bureau

Jul 2020 - Present (4 years 11 months)

Supervised and trained a team of enumerators conducting population surveys, ensuring data integrity and on-time reporting in compliance with federal standards. Adapted to community-specific challenges through strategic planning and on-site support.

Team Supervision Data Integrity Training Strategic Planning

Customer Service Associate

Lowe's

Oct 2017 - Present (7 years 8 months)

Provided outstanding customer service by assisting customers with product selection and inquiries, resolving complaints and issues to ensure satisfaction and loyalty. Operated register systems, processed returns, and maintained inventory accuracy.

Customer Service Product Selection Inventory Management Team Collaboration Sales Targets

Education

Degrees, certifications, and relevant coursework

South Texas College

Bachelor of Applied Technology, Technology Management

Completed a comprehensive program focused on the intersection of technology and management. Gained expertise in various technological applications and their strategic implementation in business environments.