
Bashir ABDULSALAM
@bashirabdulsalam
I keep enterprise infrastructure secure, reliable, and available for thousands of users.
What I'm looking for
At OVH Energy Marketing Limited, I lead IT infrastructure operations supporting 1,500+ direct and 7,000+ indirect user accounts. I resolve Tier 2/3 escalations across Active Directory, GPO, DNS, network connectivity, Windows, MacOS, and Linux environments.
I reduced security incidents by 80% by deploying and administering Trend Micro and Palo Alto Cortex XDR, while maintaining a 95% backup success rate through Veeam and Druva Insync disaster-recovery workflows.
Previously, I migrated all staff to a new IT tenant with zero downtime, improved network reliability by 20%, and supported the migration of 1,000+ users from Oracle R12 ERP to SAP S/4HANA with zero critical incidents.
I build dependable networks, systems, and support processes using clear troubleshooting, proactive monitoring, practical documentation, and user-friendly communication.
Experience
Work history, roles, and key accomplishments
IT Infrastructure Lead
OVH Energy Marketing Limited
Oct 2023 - Present (2 years 11 months)
Reduced security incidents by 80% by deploying Trend Micro and Palo Alto Cortex XDR. Resolved Tier 2/3 escalations for 1,500+ users and achieved 95% backup success rate.
System Administrator
OVH Energy Marketing Limited
Mar 2020 - Oct 2023 (3 years 7 months)
Migrated 100% of staff to a new IT tenant with zero downtime. Increased network reliability by 20% and reduced IT procurement costs by 15%.
Network Administrator
OVH Energy Marketing Limited
Feb 2017 - Mar 2020 (3 years 1 month)
Maintained 98% network uptime across LAN/WAN and improved network security posture by 95%. Managed a $3M annual IT budget.
IT Support Specialist / System Support
OVH Energy Marketing Limited
May 2016 - Feb 2017 (9 months)
Resolved end-user hardware and software issues within SLA and reduced repeat support requests by documenting procedures.
End User Support
OVH Energy Marketing Limited
Dec 2015 - May 2016 (5 months)
Achieved 100% SLA compliance on service desk tickets and improved endpoint reliability by imaging PCs and maintaining server performance.
Education
Degrees, certifications, and relevant coursework
B.Sc. Telecommunication Science
Bachelor of Science, Telecommunication Science
Completed a Bachelor of Science in Telecommunication Science in July 2014.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Skills
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