Zuleima Adorno
@zuleimaadorno
Bilingual patient registration and medical billing specialist experienced with EPIC and insurance verification.
United StatesWhat I'm looking for
I am a bilingual Patient Registration Representative and Medical Billing Administrator with hands-on experience using EPIC to register patients, schedule appointments, create charts, verify and update insurance information, and prepare Good Faith Estimates (GFE). I have worked directly with patients—especially Latin/Hispanic communities—handled front-desk duties, payments, telephone encounters, and collaborated with care teams to ensure billing accuracy and appointment readiness.
I bring practical experience confirming insurance status, calling payers for verification, applying CPT codes for GFEs, and performing scheduling tasks up to seven days in advance. I am a fast learner, team-oriented, and motivated to grow my expertise in medical billing and administration.
Experience
Work history, roles, and key accomplishments
Medical Billing Administrator
NeighborHealth Center
Apr 2024 - Feb 2025 (10 months)
Validated insurance status on medical portals and updated EPIC records, processed payments and managed billing-related front-desk tasks to maintain accurate revenue cycle data.
Scheduler
NeighborHealth Center
Jan 2023 - Apr 2024 (1 year 3 months)
Coordinated patient appointments, managed rescheduling workflows, and verified upcoming appointment insurance eligibility to reduce no-shows and ensure coverage.
Patient Registration Representative
NeighborHealth Center
Nov 2021 - Dec 2023 (2 years 1 month)
Managed patient registration using EPIC, gathered and entered insurance information, created new patient charts, and assisted Spanish-speaking patients to improve front-desk efficiency and accuracy.
WARetail Associate
Walmart
Nov 2017 - Oct 2021 (3 years 11 months)
Performed cashiering, bakery support, online grocery fulfillment, and customer service duties to support store operations and improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
UMUniversidad Metropolitana
Associate Degree, Billing and Collection of Medical Insurances
2015 - 2016
Completed an associate program focused on billing and collection of medical insurances from August 2015 to December 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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