Cynthia Garcia
@cynthiagarcia
I resolve insurance claims, improve reimbursement, and maintain accurate healthcare billing records.
United StatesWhat I'm looking for
I've supported healthcare billing and reimbursement at Advocate Aurora Health Care, Conifer Healthcare Solutions, CVS/caremark, and CDW. I resolve denied claims, verify insurance eligibility, review medical and diagnosis codes, post payments, and follow up on outstanding balances.
I use accurate data entry, billing analysis, and insurance knowledge to reduce claim denials and support reimbursement decisions. I'm bilingual in Spanish and English and bring customer service experience from patient-facing, reception, and high-traffic retail environments.
Experience
Work history, roles, and key accomplishments
Billing Follow-up Rep
Advocate Aurora Health Care
Jan 2018 - Present (8 years 9 months)
Communicated with insurance providers to resolve denied claims and resubmitted. Verified patient insurance eligibility and accurately entered billing information.
Gift Shop Attendant
National Museum of Mexican Art
Sep 2017 - Jan 2018 (4 months)
Provided customer service in a high-traffic cultural setting, operated POS system, and handled cash transactions. Assisted with merchandise selection and maintained displays.
Medicaid Biller and Collector
Conifer Healthcare Solutions
Nov 2013 - Nov 2016 (3 years)
Used data entry skills to document and input statements. Audited billing documents and handled account payments.
Patient Representative
Advocate Lutheran General Hospital
May 2010 - Nov 2013 (3 years 6 months)
Verified patient records and insurance information, monitored patient flow, and informed patients of wait times.
Reimbursement Specialist
CVS/caremark
Jun 2006 - Oct 2010 (4 years 4 months)
Followed up on denied claims and coordinated with insurance providers to verify benefits. Corrected billing inconsistencies.
Customer Service Representative
Medix Staffing
Jan 2005 - Jun 2006 (1 year 5 months)
Handled customer inquiries and resolved concerns, answered calls promptly, and updated account information.
Receptionist
ENT Specialists
Jun 2001 - May 2006 (4 years 11 months)
Greeted visitors, confirmed appointments, and directed calls. Maintained a clean reception area.
Billing Technician
CDW
Jan 2005 - Nov 2005 (10 months)
Processed invoices, credit memos, and payments. Generated reports and assisted with billing operations.
Education
Degrees, certifications, and relevant coursework
Oakton Community College
Associate of Applied Science, Medical Insurance Coding
Associate of Applied Science in Medical Insurance Coding from Oakton Community College, completed in 2006.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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