Zuleihat Idris

I’m a Sales Representative and National Diploma (OND) holder in Computer Science, bringing proven leadership, accuracy, and service to every customer interaction. I focus on contacting customers to follow up on purchases, suggesting new items, and informing people about promotions and upcoming events.

At Unilever Nig Ltd, I promote business as a superior provider committed to efficiency and service, and I use up-to-date product and store promotion knowledge to answer customer questions. I also provide timely replacement of damaged or missing products to protect customer experience and brand trust.

In my collections roles at Teleskope Consultancy Limited, I contact clients about overdue debt, create and maintain credit history files, advise on payment options, and negotiate payment schedules. I develop collection methods that consistently help achieve or exceed company’s financial goals, while documenting daily collection activity.

As a Team Lead at Teleskope Consultancy Limited and Alpha Intelligent Technology Company Limited, I train new customer service team members, lead performance reviews, and monitor KPIs, quality, and feedback. I’m skilled in supervisory and monitoring work, resolving escalated customer issues, and using tools like Zendesk, Superset, Zoho, Looker Studio, and Microsoft Office Suite to track performance and support better workflows.