Chioma Okoye

I am a results-driven customer support and sales professional with hands-on experience in client communication, payment follow-ups, and customer relationship management. I specialize in resolving customer issues professionally while maintaining accurate records and documentation.

At Mpaying Hitect Company I contacted customers to follow up on pending payments, handled complaints, and met sales targets through persuasive communication. I built strong customer relationships that encouraged repeat business and consistently updated payment records.

I completed practical training as a virtual assistant and in customer service and business mentorship programs, strengthening my administrative, data-entry, and client-management skills. I am comfortable handling inbound and outbound calls, escalating complex issues, and maintaining CRM documentation.

I am seeking a Collections/Recovery Officer role where I can apply my negotiation, persuasion, and recovery skills to improve receivables and customer satisfaction. I am ready to resume immediately and am open to onsite work, performance-based targets, and overtime.