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Zuena Ingabo

@zuenaingabo1

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Executive Assistant & Virtual Operations expert—remote-ready, AI-assisted, detail-precise support for leaders.

Kenya

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What I'm looking for

I’m looking for a remote executive/operations role where I can support leadership with precise scheduling, stakeholder communication, high-accuracy reporting, and digital workflows—using AI tools and cloud platforms to deliver faster, smarter results.

I’m a results-driven Executive Assistant and Executive Virtual Assistant with 7+ years supporting leadership teams across NGOs, Government, and Education. I’m remote-ready and thrive in async communication, helping global clients reclaim time by managing operations, communications, and digital workflows with precision.

I’ve delivered measurable outcomes—maintaining a 98% client satisfaction rate through remote reporting and administrative work, and leading a 2019 National Census team of enumerators to achieve a 98% completion rate across assigned zones. I also contributed to peace efforts, helping reduce election violence by 60% in 2017 versus 2013.

In operations and digital work, I streamline day-to-day workflows, coordinate logistics for major events, and strengthen stakeholder management as a primary point of contact for high-level inquiries. I also protect sensitive information while producing high-accuracy reports, and I’ve managed and updated critical organizational databases including the Ministry of Education (NEMIS) portal with 100% compliance and accuracy.

I combine strong administrative foundations with modern AI tools and cloud-based platforms to move faster and smarter—creating website content, designing multi-platform materials, and supporting social media and digital engagement. From procurement and onboarding to reporting and confidentiality, I bring calm, structured execution to every request.

Experience

Work history, roles, and key accomplishments

Current

Office Manager

Current

Serare School

May 2025 - Present (1 year 1 month)

Managed daily administrative workflows to improve communication between management, parents, and staff, while centralizing student, alumni, and supplier databases for faster retrieval. Coordinated institutional events and supported procurement and strategic initiatives while resolving administrative issues with discretion.

Administrative Operations Database Management Event Logistics Social Media Management

Current

Volunteer

Current

Amani Women Network

Mar 2018 - Present (8 years 3 months)

Volunteered with a coalition focused on advocacy for peaceful coexistence, with emphasis on collaborative approaches to conflict prevention and peace building. Supported collective efforts to strengthen engagement around peace and conflict prevention.

Volunteer Advocacy Community Engagement

Freelance Rapporteur

SUPKEM and Women Human Rights Defenders Hub

Jan 2023 - Jan 2024 (1 year)

Summarized meeting discussions into clear reports to improve stakeholder clarity and support informed decisions, maintaining strict confidentiality for sensitive materials. Delivered error-free reports and achieved a 98% client satisfaction rate for project deliverables.

Report Writing Confidentiality Stakeholder Management Project Reporting Remote Administration Quality Control

Content Supervisor

Kenya National Bureau of Statistics

Jul 2019 - Aug 2019 (1 month)

Trained and supervised census enumerators for the 2019 Kenya Population and Housing Census, strengthening team performance and data reliability. Monitored data collection to ensure accuracy and integrity, contributing to a 98% completion rate.

Enumerator Supervision Census Operations Training Facilitation Data Quality Assurance Performance Monitoring Team Leadership

Civic Education Officer

National Cohesion and Integration Commission

Feb 2018 - Jan 2019 (11 months)

Organized peace workshops reaching 500+ students and established school-based peace clubs to support civic education and conflict prevention. Managed civic education activities and maintained professional partner relationships to ensure coordinated, mutually reinforcing results.

Civics Workshop Facilitation Stakeholder Management Partnership Development Program Coordination

Cohesion Monitor

National Cohesion and Integration Commission

May 2017 - Nov 2017 (6 months)

Supported a peace and security early-warning response ahead of the August 2017 general elections by engaging local stakeholders and promoting trust for conflict resolution. Contributed to a 60% reduction in election violence in 2017 compared to 2013 through timely response to potential triggers.

Election Monitoring Incident Response Stakeholder Engagement Conflict Resolution Risk Assessment Peace And Security

Fitness Trainer

Fit4Life Gym

Jan 2016 - Apr 2017 (1 year 3 months)

Designed individualized workout regimens that improved client fitness outcomes and contributed to stronger client satisfaction. Built a positive coaching environment by maintaining client relationships and supporting commitment to fitness goals.

Personal Training Goal Setting Progress Monitoring Client Relationship Management

Biometric Voter Clerk

Independent Electoral and Boundaries Commission

Nov 2012 - Present (13 years 7 months)

Supported voter participation by facilitating a welcoming biometric voter registration process and streamlining registration to improve database accuracy. Handled confidential voter information securely to maintain privacy and data integrity.

Voter Registration Processes Biometrics Confidentiality Customer Support Quality Assurance