Zubia Shaikh
@zubiashaikh
I grow pharmaceutical and healthcare B2B revenue through customer success, sales operations, and cross-border trade.
IndiaWhat I'm looking for
I've grown Glatt Systems' pharmaceutical spare-parts business from ₹7 Cr to ₹30 Cr, while ensuring 48-hour quotation responses and 24-hour breakdown dispatches that minimized manufacturing downtime. I also led Navision ERP integration into the sales workflow and managed customer satisfaction, collections, quotations, and end-to-end order execution.
Across Apex Glow, Crimson International, Sanner GmbH, ACG World, Unimark Remedies, and G.C. Chemie Pharmie, I've built customer pipelines, led export marketing, developed vendors across China and the Middle East, and managed international trade operations. I bring 15+ years in pharma and healthcare B2B trade, including mentoring 20+ customer-service executives and resolving complex escalations.
Experience
Work history, roles, and key accomplishments
Business Development, Marketing & Sales Manager
Apex Glow & Crimson International
Dec 2025 - Present (8 months)
Drive marketing and lead generation for Apex Glow, building customer relationships across the Middle East and South East Asia. Generated a pipeline of 100+ customers and managed LinkedIn portfolio and marketing campaigns.
Sales Operations Sr. Executive
Glatt Systems Pvt. Ltd.
Sep 2017 - Oct 2021 (4 years 1 month)
Grew pharmaceutical spare-parts business from ₹7 Cr to ₹30 Cr in revenue, a 4x increase. Owned payment collections, enforced 48-hour SLA for quotations, and led integration of Navision ERP.
Customer Success & Sales Operations
Sanner GmbH
May 2014 - Sep 2015 (1 year 4 months)
Marketed packaging solutions for pharmaceutical formulations to domestic and international clients. Generated leads and managed pre- and post-shipment coordination end-to-end.
Sales Operations Sr. Executive
Associated Capsules Group Ltd. (ACG World)
Oct 2012 - Dec 2013 (1 year 2 months)
Supported sales functions for packaging machines, including sourcing of packaging solutions and suppliers. Managed pre- and post-shipment activities for international orders.
Supply Chain Sr. Executive
Unimark Remedies Ltd.
Mar 2011 - Oct 2012 (1 year 7 months)
Sourced and procured raw materials with focus on domestic and international vendor development. Conducted plant audits and led R&D material sourcing from China and the USA.
Sales Operations Executive
G.C. Chemie Pharmie Ltd.
May 2008 - Mar 2011 (2 years 10 months)
Marketed APIs and intermediates on behalf of China-based suppliers to the Indian market. Sourced APIs for Indian customers and filed import registrations for new APIs.
Customer Success Executive
3 Global Services (Tech Mahindra)
Mar 2005 - Oct 2007 (2 years 7 months)
Mentored a team of 20+ executives while supporting a UK-based telecom billing account. Handled escalation calls and resolved complex customer queries.
Education
Degrees, certifications, and relevant coursework
Indian Merchant Chambers
Diploma, Foreign Trade
2009 - 2010
Completed a Diploma in Foreign Trade from Indian Merchant Chambers.
MET's Institute of Medical Sciences, Mumbai University
Post Graduate Diploma, Pharmaceutical Business Management
2007 - 2008
Earned a Post Graduate Diploma in Pharmaceutical Business Management from MET's Institute of Medical Sciences, Mumbai University.
R.D. National College, Mumbai University
Bachelor of Science, Science
2004 - 2007
Obtained a Bachelor of Science degree from R.D. National College, Mumbai University.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
Interested in hiring Zubia?
You can contact Zubia and 90k+ other talented remote workers on Himalayas.
Message ZubiaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
