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Akram Hasmi

@akramhasmi

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Experienced Customer Success Manager with a focus on client retention.

India

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in customer success.

I am a Customer Success Manager with over 8 years of experience in strategic account management and customer journey optimization. My career has been defined by a proven track record of achieving 95% client retention and driving revenue growth through data-driven strategies. I thrive on enhancing customer satisfaction by providing actionable insights that lead to meaningful improvements in service delivery.

Currently, I lead a team at Logicladder Technologies, where we have improved onboarding efficiency by 40% and consistently achieve customer satisfaction scores above 95%. My previous roles have equipped me with a diverse skill set, including managing a portfolio of enterprise clients and collaborating with cross-functional teams to reduce churn and increase upselling opportunities. I am passionate about promoting sustainable practices and have successfully directed the development of an e-learning course that engages users effectively.

Experience

Work history, roles, and key accomplishments

Current

Manager - Customer Success

Current

Logicladder Technologies

Sep 2024 - Present (8 months)

Leading a 6-member team to enhance onboarding efficiency by 40% and improve time-to-value for enterprise clients. Achieved customer satisfaction scores above 95% by resolving escalated issues promptly and directing the development of an e-learning course on sustainability.

Customer Success Team Leadership Onboarding Efficiency Customer Satisfaction E Learning Sustainability Cross Functional Collaboration Problem Solving

Associate Manager - Customer Success

Fretron

Jan 2022 - Jul 2023 (1 year 6 months)

Managed a portfolio of over 20 enterprise clients, achieving a 95% retention rate. Conducted quarterly business reviews that led to a 20% increase in upselling opportunities and collaborated with teams to reduce churn by 5%.

Customer Retention Portfolio Management Upselling Cross Functional Collaboration Customer Feedback Client Engagement

Senior Executive - Customer Process Excellence

Gati KWE

Feb 2021 - Jan 2022 (11 months)

Supported Salesforce implementation across three departments, achieving an 80% adoption rate. Facilitated end-user training and ensured alignment with business needs for a seamless transition.

Salesforce User Training Change Management Process Improvement Business Alignment

Analyst - Crossborder eCommerce

Gati International

Jul 2018 - Feb 2021 (2 years 7 months)

Streamlined cross-border eCommerce operations, achieving 100% compliance with regulations. Increased revenue by 20% through strategic market expansion and efficient project lifecycle management.

Regulatory Compliance Revenue Project Management Strategic Planning

Executive - Business Development

Shahnaz Husain Group

Jul 2016 - Jul 2018 (2 years)

Led global business development initiatives, expanding franchise networks by 25% both domestically and internationally. Formulated and executed product export strategies to optimize global supply chain logistics.

Business Development Export Strategies Supply Chain Logistics Market Analysis

Education

Degrees, certifications, and relevant coursework

Amity University

Master’s in Business Administration, International Business

2012 - 2014

Studied International Business Operations Management, focusing on strategic management practices and operational efficiencies in global business environments.