Jignesh Patel
@jigneshpatel2
I grow and retain strategic healthcare accounts through customer success leadership.
IndiaWhat I'm looking for
I've led customer success, retention, and account growth for healthcare institutions at Nestlé India and Espany Lifescience. At Nestlé, I managed ₹12–18 crore annual portfolios across 20–30 strategic accounts, sustaining 94%+ average retention and building multi-year partnerships with Apollo Hospitals, Fortis Healthcare, Cloudnine Hospitals, and Bharti Hospital.
At Espany Lifescience, I grew monthly recurring business from ₹30 lakh to ₹50+ lakh, expanded the active customer base to 260–300 outlets, and led a customer-facing team of 20 professionals. I use structured account planning, Joint Business Planning, onboarding, escalation resolution, and CRM-driven insights to strengthen account health and growth.
Experience
Work history, roles, and key accomplishments
Business Manager
Espany Lifescience Pvt. Ltd.
May 2024 - Mar 2026 (1 year 10 months)
Owned customer relationships, retention, and account growth across a multi-state distributor and institutional network. Grew monthly recurring business from ₹30 lakh to ₹50+ lakh and expanded the active customer base by onboarding 12 new distributor accounts.
Senior Key Account Executive
Nestlé India Ltd.
Mar 2013 - Apr 2024 (11 years 1 month)
Owned end-to-end customer success for strategic healthcare institutions, managing a ₹12-18 crore annual portfolio across 20-30 accounts with 94%+ retention. Served as senior escalation point for major complaints and drove growth through Joint Business Planning.
Education
Degrees, certifications, and relevant coursework
Be10X
AI Master Program, Artificial Intelligence
Ongoing AI Master Program covering AI for Business, Prompt Engineering, AI Workflow Automation, Business Analytics, SQL Fundamentals, Power BI, Tableau, and AI Productivity Tools.
Indian Institute of Management Calcutta
Executive MBA, Business Management
Executive MBA in Business Management from the Indian Institute of Management Calcutta, completed in 2023.
SVKM's NMIMS University
Master of Pharmacy, Pharmacy
Master of Pharmacy with a specialization in Quality Assurance from SVKM's NMIMS University, completed in 2012.
Kutch University
Bachelor of Pharmacy, Pharmacy
Bachelor of Pharmacy from Kutch University, completed in 2010.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Skills
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