Rohan Sharma

Owned international business and customer success across SEA & MENA, managing 20+ enterprise and distributor accounts across 7 countries. Opened 5 new international markets and owned a ~$175K ARR book.

Owned international business and customer success across SEA & MENA — 20+ enterprise and distributor accounts across 7 countries — reporting directly to the CEO.

• Opened 5 new international markets from scratch — Philippines, Vietnam, Sri Lanka, Saudi Arabia, Morocco — appointing distributors and winning enterprise accounts ground-up.
• Owned a ~$175K ARR book; drove ~$10K expansion through up

CUSTOMER SUCCESS:
- Manage global client relationships throughout the lifecycle (onboarding → engagement → upsell → retention), ensuring satisfaction and measurable business impact.

- Lead domestic & international site visits to evaluate deployment performance, resolve issues, and strengthen executive-level relationships.

- Conduct Quarterly & Annual Business Reviews with clients to share insigh

As the Customer Success, I am responsible for driving customer satisfaction, retention, and long-term growth. Key responsibilities include:

- Led customer success operations across India and international markets, focusing on both retention and expansion.

- Managed end-to-end onboarding for new customers, coordinating with engineering and sustainability teams through on-site and virtual meetings

Sole CSM owning 61 accounts (direct, channel-partner and OEM) across large universities and education groups, plus international channel partners (US, Malaysia, Kenya, Uganda, Pakistan).

- Reduced churn 73% and delivered 117% net revenue retention; 83% renewal rate (39 of 47) + ₹3.7L expansion.
- Sustained CSAT above 9/10 across all 61 accounts through health scoring, early-risk detection and pr

Father's cardiac surgery and recovery.

Ran end-to-end B2B commercial sales and post-sales delivery for enterprise repainting projects; led a team of 3 field sales executives.

- Closed and delivered 3 enterprise projects worth ₹1.7 crore, including a single ₹90 lakh site (highest-value win), plus a client-generated reference site.
- Managed the full lifecycle — lead generation, site inspections, consultative selling, pricing, negotia

Worked as Sales Incharge.

Worked as Real Estate Salesperson at Xanadu.

As a seasoned US IT Recruiter, I specialize in identifying top-tier talent to meet the staffing needs of dynamic IT organizations. With a keen understanding of the technology landscape, I excel in sourcing, screening, and engaging candidates across diverse skill sets. My expertise lies in building strong relationships with both clients and candidates, ensuring a seamless recruitment process. Lever

Embarking on the transformative journey of earning my MBA has equipped me with a comprehensive understanding of business strategy, leadership, and management. The program, with its focus on real-world applications, has honed my analytical, decision-making, and problem-solving skills. I've had the opportunity to collaborate with diverse professionals, fostering a rich learning environment. This MBA

Pursued an MBA with a focus on marketing, gaining comprehensive knowledge in business strategy, leadership, and management.

My pursuit of B.Com Honours has been a foundation-building journey in the realm of commerce. This program has provided me with a robust understanding of financial management, accounting principles, and business economics. Through rigorous coursework and practical applications, I've developed strong analytical skills and a keen business acumen. The emphasis on critical thinking and research has not