Aleksandar Malajmare

Serve as a core member of the onboard leadership team, spearheading strategic hospitality operations, service quality assurance, and guest satisfaction metrics across European itineraries. Manage end-to-end financial operations, guest accounts, and administrative compliance reporting.

Delivered world-class front-of-house customer service to an international, high-net-worth passenger demographic, driving excellent guest feedback scores. Supervised front desk logistical touchpoints, concierge requests, and cross-departmental communications.

Directed high-value international client onboarding, enterprise implementation workflows, and proactive engagement programs to ensure long-term platform success. Designed and executed high-impact stakeholder presentations and structured multi-tiered training programs for global clientele.

Masterminded operational execution and technological infrastructure for high-stakes diplomatic events for the United Nations, World Health Organization, World Trade Organization, WIPO, and the European Parliament. Led and mentored cross-functional, multicultural delivery teams in high-stress live environments.

Nurtured and expanded mission-critical client relationships for elite global retail accounts, ensuring top-tier service delivery, contractual compliance, and client retention.

Managed strategic student recruitment pipelines, high-end promotional events, and brand positioning.

Handled international technical support and rapid issue resolution.

Cultivated new B2B accounts and expanded localized business pipelines.

Successfully scaled a B2B account portfolio from €0 to €600k, earning numerous top sales performance awards.

Bachelor in Media Management from the Faculty of Management in Novi Sad, Serbia, completed in 2010.