Open to opportunities

Zoli Muszka-Vaida

@zolimuszka-vaida

My talents in high-level dispute resolution, clinical case management, and financial translation can bring strategic value to your team.

Spain

Message

What I'm looking for

I seek a customer-facing role where I can own cases, resolve complex complaints, apply multilingual skills, and grow strategically within an international team.

I am a highly skilled professional with extensive experience in multilingual complaint handling, clinical intake, and financial translation. My career has spanned across global companies like Cigna and Ebury, where I have managed complex case ownership and sensitive escalations in five different languages. I am currently looking for a part-time position where my talents for strategic value, high-level dispute resolution, and regulatory adherence can contribute to a strong company’s success.

Experience

Work history, roles, and key accomplishments

Current

Complaint Handler

Current

Cigna International

Sep 2025 - Present (5 months)

Managed complex customer disputes and complaints for Cigna Europe, ensuring strict adherence to regulatory standards and meeting deadlines while improving case resolution quality.

Case Management Regulatory Compliance Healthcare Operations Quality Assurance

Intake Care Representative

Cigna International

Jul 2022 - Sep 2025 (3 years 2 months)

Processed Guarantees of Payment and owned sensitive clinical cases, collaborating closely with clinical and operations teams to ensure timely patient support and case progression.

Clinical Intake Claims Processing Patient Coordination Cross Functional Collaboration Healthcare Administration Documentation

Customer Service Agent

Comdata Group

Oct 2021 - Dec 2021 (2 months)

Served as a call center agent for Mango Fashion, handling customer inquiries from the UK, USA, Canada and Mexico and maintaining high customer satisfaction standards.

Call Center Customer Support Multilingual Support CRM Communication

Translator

Ebury Partners Belgium SA/NV

Sep 2020 - Aug 2021 (11 months)

Delivered accurate financial and legal translations from Romanian, Hungarian, Spanish, Italian and French into English, meeting deadlines and maintaining high linguistic quality.

Translation Legal Translation IT FR)Proofreading Localization

DTP & Design Coordinator

Gráficas Alhaurín

Apr 2008 - Jul 2021 (13 years 3 months)

Managed graphic design and layout for a printing house, overseeing client projects and handling a portfolio of domestic and international customers.

Graphic Design Desktop Publishing Client Management Print Production Layout adobe indesign Adobe Photoshop

Google Ad Rater

L&G Recruitment

Sep 2020 - Dec 2020 (3 months)

Evaluated and rated online ads in English and Spanish to improve search relevance and ad quality for clients.

English Spanish Attention To Detail Remote Work Evaluation

Senior Graphic Designer

Kerkhoff Consulting

Jan 2006 - Nov 2007 (1 year 10 months)

Produced advertising concepts, catalogs and promotional graphics for Eastern European subsidiaries, leading design projects and creative execution.

Graphic Design Advertising Catalog Design Creative Direction Branding Adobe Illustrator CorelDraw visual communication

Education

Degrees, certifications, and relevant coursework

Babeș-Bolyai University

Graduate, Unknown

Graduate from Babeș-Bolyai University in Cluj-Napoca.

Randstad S.L.

Graduate in Customer Service Activities, Customer Service

Activities and societies: Excel 2013; Expert in computer applications; Digital transformation and personal branding; Wordpress in a Graphic Design Environment

Completed training in Customer Service activities and digital/graphic tools including Excel 2013, Wordpress, and personal branding.