Zoireth Liendo
@zoirethliendo
Operations & analytics leader driving KPI-led insights and scalable CS operations.
VenezuelaWhat I'm looking for
Operations & Analytics professional with 5+ years of experience in SaaS and enterprise environments. Specialized in designing KPI frameworks, building executive dashboards, and translating operational data into business insights. Proven track record in implementation analytics, churn analysis, capacity planning, and process optimization. Hands-on experience with SQL, Looker, Tableau, Power BI, and Salesforce reporting. Seeking analytics-driven roles in Operations, Business Intelligence, or CS Ops
Experience
Work history, roles, and key accomplishments
CS Operations & Implementation Analytics Manager
MESH Scheduling Inc.
Aug 2024 - Nov 2025 (1 year 3 months)
Designed a KPI framework tracking 15+ lifecycle metrics and built Looker/SQL dashboards that identified onboarding bottlenecks and improved retention and capacity planning. Developed customer health scoring and workload forecasting models and standardized 20+ SOPs to increase execution consistency.
Project Manager
Global Assistants
May 2024 - Nov 2024 (6 months)
Developed SOPs, process flowcharts, and implementation strategy for a delivery service app launch in Ontario to ensure scalability and operational alignment.
Business Development Analyst
Teleperformance
Mar 2020 - Mar 2024 (4 years)
Performed analytics and deal reviews that influenced 75% of successful negotiations and built Salesforce Lightning and Excel dashboards to monitor KPIs for 1,000+ enterprise clients, driving process optimizations and achieving 95–100% monthly case completion.
Lifecycle Program Manager
Teleperformance
Mar 2020 - Mar 2024 (4 years)
Managed a portfolio of 40–60 enterprise accounts monthly, consistently exceeding implementation quotas and growing activation targets from 4 to 10 per cycle while monitoring adoption and milestone completion across the program.
Education
Degrees, certifications, and relevant coursework
Fermín Toro University
Mechanical Maintenance Engineer, Mechanical Maintenance Engineering
Completed education in Mechanical Maintenance engineering at Fermín Toro University.
Tech stack
Software and tools used professionally
Availability
Location
VenezuelaAuthorized to work in
Website
zoirethl.github.io/portfolioPortfolio
zoirethl.github.io/portfolioSocial media
Job categories
Skills
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