Open to opportunities

Dianne Delgado

@diannedelgado

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Sales Operations and Revenue Operations professional driving revenue assurance with Salesforce, SQL, and data modeling.

Venezuela

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What I'm looking for

I’m looking for a Sales/Revenue Operations role where I can own billing audit and revenue assurance, strengthen data integrity in Salesforce, and use analytics (SQL/Looker/Excel) to standardize workflows and drive go-to-market growth.

I’m a detail-oriented Sales Operations and Revenue Operations professional with 6+ years driving revenue assurance and operational excellence. I optimize billing audit cycles, strengthen data integrity, and standardize documentation that bridges institutional knowledge gaps—reducing churn and stabilizing monthly billing across high-value accounts.

In my roles, I’ve built go-to-market strategy through data modeling and reporting, managed Salesforce records for accurate revenue attribution, and partnered with leadership to coordinate complex operational workflows. I’ve also led a team of 20 representatives, improving sales volume by 30%, and created onboarding and training programs using AI prompt engineering to accelerate productivity and time-to-competency.

Experience

Work history, roles, and key accomplishments

Account Manager & CS

BS Brokers

Jan 2022 - Jan 2026 (4 years)

Drove revenue assurance by identifying client pain points and implementing operational changes that reduced churn and stabilized monthly billing cycles. Built standardized documentation for complex scheduling/workflows and used Excel and Looker to track account stability and forecast growth opportunities.

& Customer Success Revenue Assurance Revenue Operations Salesforce Excel Looker Account Management Data Integrity

Sales Supervisor

Global Telesourcing

Jan 2020 - Jan 2021 (1 year)

Led sales operations for a team of 20 representatives, implementing data-driven accountability frameworks that increased sales volume by 30%. Managed Salesforce data integrity and built onboarding/training programs to improve ramp-up for new hires.

Sales Operations Salesforce Data Integrity Go To Market Strategy performance reporting Onboarding AI Prompt Engineering Performance Coaching

Quality Analyst

Global Telesourcing

Jan 2019 - Jan 2020 (1 year)

Standardized quality metrics and billing audit methodologies, creating training manuals and system documentation to close institutional knowledge gaps. Performed Excel-based data modeling to analyze sales trends, provide actionable feedback, and improved conversion rates; transitioned into technical auditing within 90 days.

Quality Assurance Revenue Assurance Excel Data Modeling Documentation Data Analysis Conversion Optimization

Sales Agent

Global Telesourcing

Jan 2019 - Jan 2019 (0 months)

Exceeded individual KPIs by tracking lead conversion and pipeline health using Salesforce and SQL-driven reporting dashboards. Supported consistent reporting to help maintain pipeline visibility and performance.

Salesforce SQL Dashboards Lead Conversion KPI Tracking Revenue Operations Data Integrity