Zohara Jabeen
@zoharajabeen
Customer-focused BPO and remote sales professional with 10+ years' experience in support and digital sales.
IndiaWhat I'm looking for
I am a customer-focused professional with over 10 years of combined experience across BPO operations, customer service, email & chat support, and remote digital sales. I consistently handle high-volume customer interactions and resolve queries within SLA while meeting service and sales targets.
In my recent work-from-home role in digital sales and affiliate marketing, I achieved ₹1,00,000 in sales within three months through structured lead follow-ups and consultative selling, strengthening my persuasion and time-management skills.
Earlier, as a Customer Service Executive and SME, I supported Sears e-commerce chat and Citi Bank email processes, was selected for a pilot batch for quality excellence, promoted to SME, and awarded Best Performer of the Month for consistent SLA and customer satisfaction scores.
I took a planned career break for childcare while staying professionally active via part-time affiliate marketing and continuous learning; I am now seeking remote customer support/BPO opportunities where I can contribute from day one.
Experience
Work history, roles, and key accomplishments
Digital Sales Executive
iDigitalPreneur
Jan 2024 - Jan 2025 (1 year)
Achieved ₹100,000 in sales within 3 months through structured lead follow-ups and consultative remote selling; managed inbound/outbound leads and consistently met productivity and engagement targets.
Customer Service Executive
247 Customer Service
Nov 2011 - Jun 2013 (1 year 7 months)
Handled high-volume e-commerce chat and bank email support, resolving order, refund and account queries; promoted to SME, mentored new hires, and received Best Performer awards for SLA and quality.
Education
Degrees, certifications, and relevant coursework
Auden Technology & Management Academy
Master of Business Administration, Finance
Completed an MBA in Finance at Auden Technology & Management Academy affiliated with Visvesvaraya Technological University, graduating in 2011.
First Grade College, KGF
Bachelor of Business Management, Business Management
Completed a Bachelor of Business Management degree from First Grade College, Kolar Gold Fields under Bangalore University, graduating in 2008.
PUC (12th Standard)
PUC (12th Standard), Higher Secondary
Completed Higher Secondary education (PUC/12th Standard) in 2005.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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