Open to opportunities

Zoe Marken

@zoemarken

Message

Dedicated staffing coordinator with strong customer service skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dedicated staffing coordinator with extensive experience in customer service and administrative roles. My journey began as a team member at Kentucky Fried Chicken, where I learned the importance of time management and teamwork. Over the years, I have honed my skills in various positions, including as a claims adjuster at GEICO, where I provided exceptional support to policyholders and managed complex claims processes.

In my most recent role as a staffing coordinator at Arbor Terrace Sudley Manor, I successfully determined staffing needs, created work schedules, and assisted with recruitment and onboarding. My ability to monitor staff performance and ensure accurate employee compensation has been key to maintaining a productive work environment. I thrive in fast-paced settings and am committed to delivering quality service while fostering positive relationships with both colleagues and clients.

Experience

Work history, roles, and key accomplishments

Staffing Coordinator

Arbor Terrace Sudley Manor

Dec 2024 - Apr 2025 (4 months)

Determined staffing needs and handled call outs as needed, ensuring adequate coverage. Created work schedules and managed time off requests, optimizing team availability.

Staffing Scheduling Recruitment Onboarding Performance Monitoring Administrative Support Data Entry

Permit Technician

County of Stafford

Sep 2024 - Nov 2024 (2 months)

Greeted the public and provided information on building codes and permits. Reviewed and tracked building permit applications, ensuring efficient processing and necessary approvals.

Public Relations Permitting Data Entry Customer Service Regulatory Compliance

Program Specialist

Department of Motor Vehicles

Dec 2023 - Sep 2024 (9 months)

Interacted extensively with customers via various communication channels, validating accuracy and completeness of work. Educated customers on federal and state requirements, troubleshooting application and system issues.

Customer Service Tax Compliance Troubleshooting Data Entry Document Management Account Reconciliation Problem Solving Administrative Support

Claims Adjuster

GEICO

Jan 2019 - Nov 2023 (4 years 10 months)

Provided comprehensive customer support in claims management, data entry, and policy compliance. Operated call center software systems and served as a technical assistant, facilitating and processing claim applications.

Claims Management Customer Service Data Entry Compliance Call Center Operations Technical Support Accounts Payable Communication Skills Research Problem Solving

Sales Representative

Sheetz

Feb 2017 - Jan 2019 (1 year 11 months)

Provided direct customer service and managed time effectively in a fast-paced retail environment. Demonstrated strong attention to detail and collaborated effectively as a team player.

Customer Service Time Management Teamwork Attention To Detail Sales Communication Problem Solving Inventory Management

Team Member

Kentucky Fried Chicken

Nov 2013 - Apr 2017 (3 years 5 months)

Maintained a strong customer focus and demonstrated effective time management skills. Contributed as a team player while paying close attention to detail in daily operations.