D Jay

Performed a variety of assembly operations using hand tools, fixtures, and equipment, while adhering to quality, safety, and environmental policies. Exercised responsibility for product quality and quantity, troubleshooting mechanical and hydraulic issues, and inspecting parts to meet requirements.

Utilized proper methods for building vehicle parts and followed standard assembly procedures, ensuring quality control and reporting flaws to coordinators. Documented, filed, and organized product orders according to company policies, and supported new hire training.

Managed high-volume inbound and outbound calls efficiently, following call-center scripts and identifying opportunities for upselling products. Identified customer needs, clarified information, and researched issues to develop effective solutions, consistently meeting personal and team metric goals.

Led shifts to ensure customers received a fast, accurate, and friendly experience during every visit. Managed assigned systems such as Training, Food Safety, and Inventory Management, including goal setting, task delegation, and reporting results.

Prepared food and beverages according to standard recipes or customized for customers, including specific recipe changes. Maintained product displays and stocked products according to merchandising standards, while adhering to safety and sanitation procedures.

Recently graduated with an Associate's degree in General Studies. This program provided a broad foundation of knowledge across various disciplines, preparing for diverse professional environments.