Colin Johnson
@colinjohnson
Dedicated customer service professional with a passion for helping others.
What I'm looking for
I have a wide array of experience, but I am looking to create a career I can really dive into. With close to two years at Buc-ee’s, a staple store of the highest customer care, I was able to experience a multitude of different interactions to adapt and provide the best customer experience possible. I became passionate about serving others and eager to take on new responsibilities and leadership roles.
I often find new challenges fulfilling, always working to streamline workflow while improving the final product. My experience as a Scheduler at MTMcare involved working with hundreds of insurance members daily, ensuring their needs were met through efficient processes. I thrive in environments that require strong customer interaction and problem-solving skills, and I am excited to bring my dedication to a new role.
Experience
Work history, roles, and key accomplishments
Care/Scheduler
MTMcare
Apr 2022 - Sep 2024 (2 years 5 months)
Worked with hundreds of insurance members daily to ensure their needs were met. This role heavily relied on customer interaction while efficiently utilizing the Microsoft Suite to streamline processes for elderly members.
Groundskeeper
Ascent Properties
Jan 2022 - Apr 2022 (3 months)
Maintained four apartment properties, ensuring they were clean and assisting with daily move-outs. Helped with various tasks, including supporting builders and renters on multiple properties.
Captioning Agent
CaptionCall
Mar 2021 - Jan 2022 (10 months)
Worked remotely, requiring strong technology knowledge and troubleshooting skills. Took incoming calls with a professional attitude to relay information quickly and accurately.
Maintenance Attendant
Buc-ee's Convenience Store
Jan 2021 - Mar 2021 (2 months)
Provided customers with a pristine store environment, adhering to Buc-ee's standards. Performed various duties including warehouse stocking, trash removal, and janitorial tasks while maintaining strong customer relations.
Cashier and Beverage Associate
Buc-ee's Convenience Store
Jun 2019 - Jan 2021 (1 year 7 months)
Provided fresh coffee, tea, and drinkware while maintaining a clean store and work area. Performed various tasks to minimize lines and keep the store stocked, prioritizing customer satisfaction.
Guidance Department Internship
Staples School District
May 2019 - Jun 2019 (1 month)
Performed various administrative functions, including filing, mail delivery, sorting, office cleaning, and bookkeeping. Monitored social media and online sources to streamline information flow and news availability.
Education
Degrees, certifications, and relevant coursework
Staples High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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