Zoe Hawkins
@zoehawkins
Experienced customer service and collections specialist delivering efficient, customer-focused support.
United StatesWhat I'm looking for
I am an experienced customer service and collections specialist with hands-on experience processing transactions, managing collections, and supporting payroll operations.
At Mainstreet Loan Company I assist clients with loan inquiries, guide them through applications and repayments, handle incoming calls and collections, and maintain detailed records—demonstrating strong communication, attention to detail, and time management.
Previously I processed payroll at Three Notch Logging and worked as a cashier at Goodwill, where I strengthened data entry, cash handling, and compliance skills; I have also been recognized with scholarships such as the All Auburn Scholarship.
Experience
Work history, roles, and key accomplishments
Collections Representative
Mainstreet Loan Company
Mar 2025 - Present (5 months)
Assist clients with loan inquiries, guide them through application and repayment processes, and handle incoming calls and collections to resolve account issues. Maintain detailed records of customer interactions and deliver efficient, accurate service in a fast-paced call center environment.
Payroll Clerk
Three Notch Logging Co.
Apr 2024 - Mar 2025 (11 months)
Processed employee paychecks, maintained accurate payroll records, and ensured timely and compliant wage payments. Verified timesheets, calculated earnings and deductions, and coordinated with HR and accounting to resolve payroll inquiries.
Cashier
Goodwill Industries
Sep 2024 - Dec 2024 (3 months)
Operated register, processed customer purchases, and handled cash and card transactions while providing friendly, efficient service. Supported checkout organization, answered customer questions, and assisted with restocking and store cleanliness.
Education
Degrees, certifications, and relevant coursework
Eufaula High School
Honors Diploma, General Studies
2019 - 2023
Earned an Honors Diploma from Eufaula High School, completing honors-level coursework and graduating in May 2023.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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