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@ziphozihlemathewmbat
I am an experienced client-facing account manager driving B2B revenue growth.
I am a client-facing account manager who thrives in lean teams where precision, speed, and results matter. I specialize in onboarding, client communication, revenue operations, and retention strategies.
At The Baby Academy I led the full outbound sales cycle for a fast-scaling healthtech startup, prospecting, pitching, and closing partnerships with hospitals and health networks across the U.S. I achieved a 4%+ lead-to-call conversion rate and optimized sales messaging to improve response and booking rates.
Previously, I delivered strategic business solutions and lead generation programs, analyzing client sales and marketing to optimize conversion outcomes and acquire new clients through targeted outreach. At Discovery Health Medical I managed high-value portfolios, presented quarterly reviews to C-level clients, and led initiatives that measurably improved retention.
I am proficient in HubSpot, Salesforce, Zoho CRM, Notion, and LinkedIn Sales Navigator, and I bring strong revenue operations, pipeline management, and market-insight skills. I hold a Diploma in Management and am open to Business Development roles in Gauteng or Remote, with flexibility for US or local business hours.
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Work history, roles, and key accomplishments
The Baby Academy
Jan 2024 - Jul 2025 (1 year 6 months)
Led full outbound sales cycle for a fast-scaling healthtech startup, achieving a 4%+ lead-to-call conversion rate and closing partnerships with hospitals and health networks. Managed CRM pipeline and optimized sales messaging to improve response and booking rates.
Discovery Health Medical
Jan 2018 - Jan 2022 (4 years)
Managed a portfolio of high-value clients, driving retention and upsell success through strategic account plans and quarterly executive reviews. Collaborated with internal stakeholders to streamline service delivery and resolve issues, improving client satisfaction and renewal outcomes.
Degrees, certifications, and relevant coursework
Diploma in Management, Management
2014 - 2017
Completed a Diploma in Management with coursework focused on foundational management principles and organisational practices.
Software and tools used professionally
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