Open to opportunities

Refilwe Martin

@refilwemartin

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Results-driven Account Manager with expertise in client relationship management.

South Africa

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What I'm looking for

I am looking for a role that fosters growth, values client relationships, and encourages innovative solutions.

I am a results-driven Account Manager with over four years of experience in medical account management, healthcare client support, and financial B2B lead generation. My career has been marked by a proven ability to build strong client relationships and deliver strategic solutions in both clinical and commercial environments.

Currently, I work at MSAO S, where I ensure customer satisfaction and drive business growth by nurturing relationships with existing clients. I manage client accounts, address customer needs, and identify opportunities for upselling. My previous roles have equipped me with the skills to handle communications between various corporates and facilities, ensuring seamless operations and client satisfaction.

With a solid educational background, including a Diploma in Public Administration and ongoing certifications in System Development and App Development, I am committed to continuous learning and professional growth. I thrive in dynamic environments where I can leverage my skills to contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

MSAO S

Feb 2024 - Present (1 year 4 months)

Ensured customer satisfaction and drove business growth by nurturing relationships with existing clients. Scheduled and provided staff training on CRM systems, broadly handling and maintaining communications between different corporates, facilities, and pharmacies. Managed client accounts, addressed customer needs, and identified opportunities for upselling and expanding across different corporati

Account Management Client Relationship Management CRM Systems Staff Training Communication Upselling Business Growth

Account Representative and Medical Administrator

MSAO S

Feb 2023 - Feb 2024 (1 year)

Managed multiple corporate accounts' medication billing and insurance, implementing cost-containment measures. Handled and maintained communications between different facilities and pharmacies. Reached out to over 20-30 American skilled nursing facilities and pharmacies daily to assist with resident medication changes and provide accurate stock usage and transportation.

Account Management Medical Billing Communication

Credit Consultant/ Sales Rep

IDM

Feb 2022 - Jan 2023 (11 months)

Conducted cold calling to Sanlam clients and prospective clients, selling financial products tailored to their portfolios. Assisted in credit report repair by advising on credit-to-income ratios and creating payment plans. Sold various Sanlam financial products including personal loans, credit cards, savings, and investment products, consistently exceeding daily call and monthly sales targets.

Cold Calling Financial Products Credit Consulting Debt Management Sales Targets

F2F Sales Consultant

Rhodes College

Mar 2017 - Sep 2017 (6 months)

Interacted with potential customers in person, providing academic, personal, and career-related assistance to foster student success. Promoted and sold various college products and services, including courses in business, engineering, and IT. Built rapport with potential students to facilitate enrollment.

Relationship Building Sales

Education

Degrees, certifications, and relevant coursework

Hoerskool Kalahari

National Senior Certificate, General Studies

Completed secondary education, earning the National Senior Certificate.

Cape Peninsula University of Technology

Diploma, Public Administration

Obtained a Diploma in Public Administration from Cape Peninsula University of Technology. This program provided foundational knowledge in public sector management and governance.

Cape Peninsula University of Technology

Post Graduate Diploma, Public Administration

Pursued a Post Graduate Diploma in Public Administration, building upon previous studies. This advanced program focused on complex aspects of public policy and administration.