ZINTLE MBOLA

I am a detail-oriented customer service and administration professional with over six years' experience supporting clients across automotive and contact-center environments. I consistently manage inbound and outbound inquiries, update and maintain CRM records, and ensure high standards of accuracy and confidentiality.

I have worked at Webhelp, Ford Motor Company, and Nissan South Africa, where I resolved complex customer issues, supported warranty and service queries, and collaborated with cross-functional teams to improve processes and service quality. I am proficient in Microsoft Office (Word, Excel, Outlook) and CRM systems, with strong communication, problem-solving, and time-management skills.

I am highly organized, adaptable, and comfortable working independently or as part of a team in fast-paced settings; I focus on delivering excellent customer experiences, identifying opportunities for process improvement, and maintaining adherence to SLAs and company policies.