Widaad Williams

Conducted door-to-door and telephone sales and service outreach, promoted the brand on social platforms, and handled online enquiries, supporting monthly servicing targets and increasing customer engagement.

Managed CRM-driven service reminders and multi-branch booking capture, handled incoming service calls and website enquiries, and performed data scrubbing and new-customer creation across multiple branches.

Managed daily workshop diaries and capacity, created workshop bookings, maintained customer-workshop relationships, assisted with vehicle queries, and upsold value-added products during booking calls.

Provided frontline banking support including teller transactions, online banking assistance, statement and transfer processing, card services, and general customer assistance to maintain high service quality.

Handled high-bill enquiries and combined customer service with sales responsibilities, resolving billing issues and supporting customer retention efforts.

Activities and societies: Subjects: Safety & Emergency Procedures Training; Aircraft Type – DC-9; Dangerous Goods; Security; Crew Resource Management; Grooming

Completed Cabin Crew Member Licensing course covering safety and emergency procedures, dangerous goods, crew resource management, and grooming.

Activities and societies: First year subjects: Computer; Windows; Microsoft Word 2003; Microsoft Excel 2003

Completed an Introduction to Personal Computing course covering computer basics, Windows, Microsoft Word 2003, and Microsoft Excel 2003.

Activities and societies: Subjects: English; Afrikaans; Accounting; Business; Biology; History

Completed secondary education with Grade 12, studying English, Afrikaans, Accounting, Business, Biology, and History.

Completed coursework in Business Administration & Secretarial.

Completed Standard Bank training including Tellers Curriculum and Customer Service Consulting courses.