Looking for a job

Zidane Kenfack

@zidanekenfack

Message

I turn client needs and regulatory data into clear decisions, sales, and reliable service.

Canada

Message

What I'm looking for

I'm looking for a client-facing role where I can apply customer service, sales, account management, data interpretation, and team coordination skills to deliver clear outcomes and strong client support.

I'm currently a Service Program Agent with the Federal Government's Old Age Security program, where I approve or deny pension and benefit applications using available data and government regulations. I stay current on rule changes and communicate decisions and pending requests clearly to clients.

Across Canadian POS, Mondo Payments, XL Payments, EBOX, and Nespresso, I've built sales strategies, managed accounts, resolved customer issues, and supported retention. At EGC, I coordinate interpreters, train new team members, and have accumulated 600+ hours of interpreting and training.

Experience

Work history, roles, and key accomplishments

Current

Team Coordinator and Conference Interpreter

Current

EGC

Jan 2023 - Present (3 years 8 months)

Managed interpreters and established weekly schedules. Trained new interpreters and accumulated over 600 hours of interpreting and training.

Team Management Training Interpreting Scheduling

Service Program Agent

Federal Government, Old Age Security

Sep 2024 - Sep 2025 (1 year)

Approved or denied pensions and benefits based on available data and government regulations. Maintained updates on regulatory changes and communicated decisions to clients.

Data Analysis Government Regulations Client Communication

Account Manager

Canadian POS

May 2023 - Oct 2023 (5 months)

Converted potential prospects into sales and provided efficient after-sales customer service. Developed sales strategies based on company and product strengths.

Sales Customer Service Product Knowledge

Sales Representative

Nespresso

Jan 2023 - May 2023 (4 months)

Managed sales in a designated territory and established sales strategies. Conducted public presentations and demonstrations to advertise the brand and supervised inventory.

Sales Public Speaking Inventory Management Presentation Skills

Account Manager

Mondo Payments

Jun 2022 - Jan 2023 (7 months)

Provided customer service and assisted clients with payment issues, delivery delays, and equipment problems. Handled negotiations and improved customer satisfaction and retention.

Customer Service Negotiation Problem Solving Retention

Account Manager/Customer Service

XL Payments

Aug 2021 - Dec 2021 (4 months)

Provided customer service and resolved everyday issues. Negotiated deals and managed the full after-sales process including shipping, installation, training, and issue prediction.

Customer Service Negotiation After Sales Support Training