ZZziati zakaria
@ziatizakaria
E-commerce expert with a focus on data analysis and customer experience.
MoroccoWhat I'm looking for
As a versatile professional with a strong analytical mindset, I excel in online sales, data analysis, and customer experience. My ability to understand client needs allows me to optimize user experiences through data insights, transforming them into effective sales strategies.
In my recent role as a Customer Service Agent, I effectively managed international client interactions, addressing conflicts with clear and empathetic communication. I ensured customer satisfaction by providing rapid and tailored solutions, safeguarding the company's reputation.
As the Online Sales Manager at BeatStars, I was responsible for regularly uploading music productions, optimizing their presentation to attract buyers. My negotiation skills helped maximize revenue while enhancing my online presence.
Experience
Work history, roles, and key accomplishments
Agent du Service Client
Gestion Efficace des Réclamations
Jan 2023 - Jun 2024 (1 year 5 months)
As an English-speaking customer service agent, I effectively addressed the needs of international clients, managing complaints and conflicts with clear and empathetic communication. I ensured customer satisfaction by providing rapid and tailored solutions while protecting the company's image.
Agent du Service Client
Gestion Efficace des Réclamations
Jan 2023 - Jun 2024 (1 year 5 months)
As an English-speaking customer service agent, I effectively addressed the needs of an international clientele, managing complaints and disputes with clear and empathetic communication. I ensured customer satisfaction by providing quick and appropriate solutions while protecting the company's image.
Responsable des Ventes en Ligne
BeatStars
Aug 2023 - Jan 2024 (5 months)
Responsible for regularly uploading music productions on the BeatStars platform, ensuring optimal presentation to attract buyers. I negotiated the best deals to maximize revenue while developing my online presence.
Responsable des Ventes en Ligne
BeatStars
Aug 2023 - Jan 2024 (5 months)
Responsible for regularly uploading music productions on the BeatStars platform, ensuring optimal presentation to attract buyers. I negotiated the best deals to maximize revenue while enhancing my online presence.
Education
Degrees, certifications, and relevant coursework
ziati hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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