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ziati zakaria

@ziatizakaria

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E-commerce expert with a focus on data analysis and customer experience.

Morocco

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What I'm looking for

I seek a dynamic role that values data-driven decision-making and customer-centric strategies.

As a versatile professional with a strong analytical mindset, I excel in online sales, data analysis, and customer experience. My ability to understand client needs allows me to optimize user experiences through data insights, transforming them into effective sales strategies.

In my recent role as a Customer Service Agent, I effectively managed international client interactions, addressing conflicts with clear and empathetic communication. I ensured customer satisfaction by providing rapid and tailored solutions, safeguarding the company's reputation.

As the Online Sales Manager at BeatStars, I was responsible for regularly uploading music productions, optimizing their presentation to attract buyers. My negotiation skills helped maximize revenue while enhancing my online presence.