ELFADILI ISLAM
@elfadiliislam
E-commerce specialist with strong customer relations and negotiation skills.
What I'm looking for
I am a Diploma Technician specialized in business with a strong background in the E-commerce sector and customer relations. My experience spans various roles, including as a call center agent and in commercial campaigns, where I honed my skills in product availability checks, quality assurance, and product classification. I am passionate about leveraging my expertise to contribute to a dynamic and innovative company.
Throughout my career, I have demonstrated a commitment to understanding customer needs and delivering exceptional service. My role at Banque Populaire involved organizing documents, responding to customer inquiries, and presenting services effectively. I take pride in my ability to build strong relationships with clients and drive loyalty marketing initiatives that recruit new customers.
With a strategic mindset and a global vision of commercial issues, I am eager to take on a stimulating role that allows me to utilize my skills in a fast-paced environment. I am a fast learner and thrive in settings that challenge me to grow and innovate.
Experience
Work history, roles, and key accomplishments
E-commerce Specialist
Freelance
Jan 2021 - Jan 2023 (2 years)
Specialized in E-commerce operations, managing product availability and quality checks. Prepared reports on product demand and classified products to enhance sales strategies.
Customer Relationship Manager
Banque Populaire
Jan 2020 - Feb 2020 (1 month)
Organized documents and responded to customer needs while creating bank accounts. Presented services and products to customers, focusing on loyalty marketing and client recruitment.
Call Center Agent
Paronamis Call Center
Jan 2018 - Mar 2018 (2 months)
Provided technical support and product presentations, assisting customers with their requests and ensuring issues were resolved. Actively recruited new clients to enhance customer base.
Education
Degrees, certifications, and relevant coursework
Institut spécialité de technologie appliquée
Diploma Technician Specialized in Business, Business
2018 - 2020
Strategic specialization in customer relationship management and a global vision of the commercial issues of the activities and the customer.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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