Open to opportunities

zakaria ziati

@zakariaziati

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Versatile professional skilled in online sales and data analysis.

Morocco

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What I'm looking for

I seek a role that fosters growth, values customer insights, and encourages innovative solutions.

As a dynamic professional with a strong analytical mindset and a customer-oriented approach, I excel in online sales, data analysis, and customer experience. My ability to understand client needs and optimize user experiences through data insights has been pivotal in driving effective sales strategies.

In my recent role as a Customer Service Agent, I successfully managed international client interactions, addressing conflicts with empathy and clarity. My experience in online sales at BeatStars involved regularly uploading and optimizing music productions to attract buyers while negotiating the best deals to maximize revenue.

With a solid foundation in data analytics, I am proficient in tools like Excel, SQL, Python, Power BI, and Tableau, enabling me to produce clear visualizations that support data-driven decision-making. I am eager to leverage my skills in a challenging new role that values innovation and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Responsable des ventes en ligne

BeatStars

Aug 2024 - Feb 2025 (6 months)

Responsible for regularly uploading musical productions to the BeatStars platform, ensuring optimal presentation to attract buyers. Negotiated the best offers to maximize revenue while developing online presence.

Développement De Revenus

Agent du service client anglophone

Outsourcia

Jan 2023 - May 2024 (1 year 4 months)

Responded to the needs of an international clientele with clear and empathetic communication. Effectively managed complaints and disputes, ensuring quick and appropriate solutions.

Gestion Des Réclamations Résolution De Litiges Communication Empathique Analyse De Situation

Education

Degrees, certifications, and relevant coursework

Lycée Azhar

Baccalauréat Scientifique, Sciences de la Vie et de la Terre

Obtained a Baccalauréat Scientifique with a focus on Life and Earth Sciences. Developed foundational knowledge in scientific principles and methodologies.

Faculté des Lettres et des Sciences Humaines - Mohammedia

DEUG, Études anglaises

Completed a DEUG in English Studies, focusing on language, literature, and culture. Acquired strong analytical and communication skills through comprehensive coursework.