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@ikramrasmouki
Dynamic professional skilled in social media and customer relations.
I am a dynamic and results-driven professional with extensive experience in social media management, customer relations, data entry, and marketing. My journey has been marked by a proven track record in managing online communities and enhancing brand visibility through strategic planning and execution. I thrive in developing engaging content and fostering positive client relationships, ensuring operational excellence in every project I undertake.
Currently, I work as a Shopify Store Developer, where I develop and optimize custom Shopify stores, creating responsive designs that align with brand identities. My role involves troubleshooting technical issues and implementing SEO strategies to boost traffic and conversions. I am passionate about collaborating with clients to meet their business goals and providing post-launch support to ensure their success.
With a background in customer service and communications, I have honed my skills in strategic account management and effective communication. I am dedicated to creating welcoming environments that promote effective service delivery and customer engagement, always staying updated on industry trends to enhance my contributions.
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Work history, roles, and key accomplishments
FreelanceProjects
May 2022 - Present (3 years 6 months)
Developed and optimized custom Shopify stores for various clients, creating responsive designs aligned with brand identities. Customized themes and integrated third-party apps for enhanced functionality, troubleshooting technical issues and implementing SEO strategies to boost traffic and conversions.
CosmeticBrand
Jan 2024 - May 2024 (4 months)
Developed and executed social media strategies, creating engaging content, and managing online communities. Tracked and analyzed performance metrics, ran targeting advertising campaigns, and ensured consistent brand voice across platforms.
INFO TEAM
Feb 2024 - Apr 2024 (2 months)
Entered and managed vital civil registration information, including births, marriages, divorces, and deaths, into databases. Ensured data integrity and confidentiality while following established protocols and regulations.
WiceCode Technologies LLC
May 2023 - Oct 2023 (5 months)
Recognized for skills in customer relations, communication, and strategic account management. Provided excellent customer service and managed client accounts effectively.
SNEP
Nov 2022 - May 2023 (6 months)
Developed effective communication strategies and implemented successful marketing campaigns. Increased brand visibility and engagement through various marketing initiatives.
Crédit Agricole du Maroc
Feb 2023 - Mar 2023 (1 month)
Assisted in handling customer requests, maintaining positive interactions, and supporting the team in delivering exceptional service. Gained practical experience in customer service operations within a banking environment.
OFPPT- ISTA
Mar 2022 - Jun 2022 (3 months)
Skilled in creating welcoming environments and facilitating the dissemination of educational information. Optimized customer service and promoted a conducive learning atmosphere.
Clinique Vétérinaire
Apr 2022 - May 2022 (1 month)
Supported commercial operations, customer relations, and marketing efforts to promote veterinary services. Assisted in various tasks within the commercial department.
ALMIZA Canalisation
Jan 2021 - May 2022 (1 year 4 months)
Responsible for delivering excellent reception services, proficient in handling inquiries, managing calls, and ensuring effective communication within the company. Maintained a welcoming atmosphere and facilitated smooth operations in a fast-paced environment.
Degrees, certifications, and relevant coursework
Bachelor Degree, Costumer Relationship Management
Specialized Technician, International Commerce
Two-Year University Degree, Economics and Management
Baccalaureate, Life Sciences and Earth Sciences
Software and tools used professionally
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