Looking for a job

Zianeb Ghawil

@zianebghawil

Message

I improve onboarding, data accuracy, and operational workflows through practical technology solutions.

Canada

Message

What I'm looking for

I'm looking for an opportunity to improve operational processes, support technology adoption, maintain accurate data, and contribute to strong customer or community experiences while continuing to grow in business technology.

At Quartermaster, I managed and audited 150–250 homeowner sign-ups, corrected sales data-entry errors, and monitored customer emails to identify dissatisfaction early and support retention.

I created onboarding and training documentation for new hires and collaborated with marketing and operations to support community growth. Previously at Shoppers Drug Mart, I handled customer service, cashier, and inventory responsibilities while training new employees on procedures and store systems.

Through my Business Technology Management capstone, I assessed a multi-location restaurant’s operations, recommended guest-registration and meal-planning tools, supported staff adoption, and developed KPIs for guest satisfaction and operational performance.

Experience

Work history, roles, and key accomplishments

Community Engagement Coordinator

Quartermaster

May 2025 - Aug 2025 (3 months)

Managed and audited 150-250 homeowner sign-ups, verified data accuracy, and provided feedback to improve outreach. Created onboarding documentation and collaborated with marketing and operations teams to support community growth.