Ashmeet Kaur Kawaljit

Coordinate transaction workflows and communication between agents, clients, and stakeholders. Manage transaction records and property information using RealDesk, support onboarding, listing data entry, reporting, and operational documentation for 200+ properties.

Gathered, analyzed, and interpreted data to support business decision-making and operational improvements. Developed reports, dashboards, and visualizations using Excel, Tableau, and Domo, and collaborated with cross-functional teams to identify improvement opportunities.

Interacted with customers to explain service benefits and capture attention in retail promotions. Helped train new hires, conducted interviews, assisted with social media channels, and managed teams.

Managed advertiser portfolios by analyzing campaign strategies, trends, and performance to identify optimization opportunities. Collaborated with internal Account Managers and provided data-driven recommendations to support advertiser goals.

Coordinated operational programs and process initiatives across teams, supporting implementation of new pilots and expansion of existing programs. Managed a team of 30 associates, established quality and reporting processes, and improved productivity from 92.3% to 108.2%.

Analyzed operational processes and identified opportunities to improve efficiency and service delivery. Supported SOP changes, streamlined workflows, and improved process SLA from 6.1% to 0.4% through cross-team improvements.

Handled post-production retouching of product images to provide distraction-free images for customers. Maintained 100% quality and 130% productivity, and conducted training for about 60 new hires as a TTT certified trainer.

Pursued a Bachelor of Science in Visual Communication, focusing on visual media and communication principles.