Sarah Dulgar
@sarahdulgar
Data management analyst with expertise in data quality and customer service.
What I'm looking for
I am a rigorous and task-driven professional with substantial experience in data management, data quality, and customer service. My career has been marked by my ability to effectively communicate and interact with diverse individuals and groups at all organizational levels. As an Analyst, I pride myself on my sharp time management, organizational, and assistance skills, which have been pivotal in my roles.
Currently, I serve as a Lead Data Management Associate at Equifax, where I handle data enrichment and quality for customers, lead training sessions, and facilitate the onboarding of new data submitters. My previous experience as a Global Data Analyst at IQVIA allowed me to develop a strong understanding of database maintenance and quality assurance processes. I am passionate about continuous improvement and have actively participated in projects that enhance data accuracy and client satisfaction.
Experience
Work history, roles, and key accomplishments
Lead Data Management Associate
Equifax
May 2022 - Present (3 years 6 months)
Responsible for data enrichment, quality, and IT for customers. Lead training sessions, monitor reports, and triage problems. Facilitate onboarding of new data submitters and advise stakeholders on Metro 2 application usage. Conduct client setup and configuration changes for production data files.
Global Data Analyst
IQVIA
Aug 2020 - Apr 2022 (1 year 8 months)
Managed prescriber details in the IQVIA Reference database, verified reports, and addressed client queries. Conducted database maintenance and participated in process improvements while ensuring data quality through QA procedures.
Junior ERP CRM Analyst
GlobalVision
Mar 2020 - Aug 2020 (5 months)
Tested and optimized ERP/CRM processes, provided user training, and documented procedures. Collaborated with teams to resolve data issues and ensure system efficiency.
Customer Experience Associate
TD Canada Trust
May 2016 - Mar 2020 (3 years 10 months)
Processed financial transactions and resolved customer concerns. Provided personalized banking product advice and assessed customer needs during transactions.
Sales Associate
Body and Beach/Lilianne
Aug 2014 - Aug 2016 (1 year 11 months)
Resolved customer service issues, managed product transfers, and utilized suggestive selling techniques to enhance sales. Provided product information and recommendations.
Customer Service/Cashier/Cook & Trainer
Pizza Pizza Restaurant
Sep 2011 - Aug 2014 (2 years 11 months)
Welcomed customers, took orders, and worked in the kitchen. Trained new employees and ensured customer satisfaction through effective service.
Education
Degrees, certifications, and relevant coursework
Concordia University
Bachelor of Commerce, Business Technology Management
2014 - 2019
Studied Business Technology Management, focusing on the intersection of business and technology to improve organizational efficiency and effectiveness.
CEGEP Vanier College
Pre-University Program, Commerce
2012 - 2014
Completed a Pre-University Program in Commerce, which provided foundational knowledge in business principles and practices.
Felix-Leclerc Secondary School
High School Diploma, General Education
2006 - 2011
Achieved a High School Diploma, completing a comprehensive curriculum that prepared for further education and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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