Open to opportunities

Sarah Dulgar

@sarahdulgar

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Data management analyst with expertise in data quality and customer service.

Canada

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What I'm looking for

I am looking for a role that values data integrity and offers opportunities for professional growth.

I am a rigorous and task-driven professional with substantial experience in data management, data quality, and customer service. My career has been marked by my ability to effectively communicate and interact with diverse individuals and groups at all organizational levels. As an Analyst, I pride myself on my sharp time management, organizational, and assistance skills, which have been pivotal in my roles.

Currently, I serve as a Lead Data Management Associate at Equifax, where I handle data enrichment and quality for customers, lead training sessions, and facilitate the onboarding of new data submitters. My previous experience as a Global Data Analyst at IQVIA allowed me to develop a strong understanding of database maintenance and quality assurance processes. I am passionate about continuous improvement and have actively participated in projects that enhance data accuracy and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Lead Data Management Associate

Current

Equifax

May 2022 - Present (3 years 6 months)

Responsible for data enrichment, quality, and IT for customers. Lead training sessions, monitor reports, and triage problems. Facilitate onboarding of new data submitters and advise stakeholders on Metro 2 application usage. Conduct client setup and configuration changes for production data files.

Data Management Data Quality IT Support Training Delivery Problem Solving Data Analysis Client Setup Reporting Continuous Improvement

Global Data Analyst

IQVIA

Aug 2020 - Apr 2022 (1 year 8 months)

Managed prescriber details in the IQVIA Reference database, verified reports, and addressed client queries. Conducted database maintenance and participated in process improvements while ensuring data quality through QA procedures.

Data Analysis Database Management Quality Assurance Process Improvement Reporting Research Communication

Junior ERP CRM Analyst

GlobalVision

Mar 2020 - Aug 2020 (5 months)

Tested and optimized ERP/CRM processes, provided user training, and documented procedures. Collaborated with teams to resolve data issues and ensure system efficiency.

ERP CRM User Training Process Optimization Documentation Data Analysis Collaboration Problem Solving Reporting Configuration

Customer Experience Associate

TD Canada Trust

May 2016 - Mar 2020 (3 years 10 months)

Processed financial transactions and resolved customer concerns. Provided personalized banking product advice and assessed customer needs during transactions.

Customer Service Communication Personal Banking Products Relationship Building Interpersonal Skills

Sales Associate

Body and Beach/Lilianne

Aug 2014 - Aug 2016 (1 year 11 months)

Resolved customer service issues, managed product transfers, and utilized suggestive selling techniques to enhance sales. Provided product information and recommendations.

Customer Service Product Knowledge Problem Solving Communication Inventory Management Team Collaboration Reporting Customer Engagement

Customer Service/Cashier/Cook & Trainer

Pizza Pizza Restaurant

Sep 2011 - Aug 2014 (2 years 11 months)

Welcomed customers, took orders, and worked in the kitchen. Trained new employees and ensured customer satisfaction through effective service.

Customer Service Order Management Training Communication Teamwork Problem Solving Customer Engagement

Education

Degrees, certifications, and relevant coursework

Concordia University

Bachelor of Commerce, Business Technology Management

2014 - 2019

Studied Business Technology Management, focusing on the intersection of business and technology to improve organizational efficiency and effectiveness.