Nike Mustapha
@nikemustapha
I improve banking, ERP, retail, and telecom processes through business analysis.
CanadaWhat I'm looking for
At RBC Royal Bank of Canada, I improve retail banking client onboarding and account-opening processes by translating requirements from Banking Advisors, Operations, Compliance, and Technology teams into actionable delivery documentation. My work has improved onboarding turnaround by 20%, increased documentation accuracy by 18%, and achieved a 95% UAT success rate.
Previously, I supported Microsoft Dynamics 365 Business Central implementation at ATS Traffic, reducing manual procurement activities by 30% and improving inventory reporting accuracy by 25%. At Walmart Canada and 5th Avenue Telecoms, I used process analysis, Excel, SQL, and Power BI to strengthen inventory, customer support, billing, and operational performance.
I bring requirements elicitation, process mapping, stakeholder workshops, UAT coordination, and Agile delivery experience across cross-functional teams.
Experience
Work history, roles, and key accomplishments
Gathered business requirements and developed BRDs, user stories, and process maps for retail banking client onboarding optimization. Coordinated UAT and improved onboarding turnaround by 20%.
Business Analyst
ATS Traffic
Sep 2023 - Apr 2025 (1 year 7 months)
Led requirements gathering and process mapping for Microsoft Dynamics 365 Business Central ERP implementation. Coordinated UAT and reduced manual procurement activities by 30%.
Business Analyst
Walmart Canada
Nov 2022 - Sep 2023 (10 months)
Partnered with store operations and inventory teams to gather requirements and improve retail processes. Analyzed data and reduced inventory discrepancies by 15%.
Business Analyst
5th Avenue Telecoms
Nov 2019 - Sep 2022 (2 years 10 months)
Gathered and documented business requirements for customer support and billing system enhancements. Developed BRDs and Power BI dashboards, reducing customer complaints by 30%.
Education
Degrees, certifications, and relevant coursework
University of Manitoba
Bachelor of Science, Science
Bachelor of Science degree from the University of Manitoba.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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