Open to opportunities

ziad amgad

@ziadamgad

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Dynamic business graduate with expertise in customer service and sales.

United Kingdom

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and allows me to leverage my customer service and marketing skills.

I am a dynamic business graduate with over two years of experience in customer service, sales, and digital marketing. My journey has been marked by a commitment to enhancing customer satisfaction and driving sales growth. Notable achievements include a 20% increase in bookings within six months and a significant improvement in team productivity through innovative workflows.

My educational background from Nottingham Trent University has equipped me with a strong foundation in business principles, particularly in digital entrepreneurship and strategic marketing. I have successfully applied these skills in various roles, including as a Booking Agent, where I implemented tailored customer service strategies that resulted in higher guest satisfaction ratings and optimized booking workflows. I am passionate about leveraging my skills to contribute to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Booking Agent

Carlton For Touristic Development

Jul 2023 - Jul 2024 (1 year)

Drove a 20% increase in booking conversions within 6 months by implementing tailored customer service strategies. Enhanced market positioning through exclusive vacation packages and optimized workflows to improve team productivity.

Customer Service Sales Strategy Development Conflict Resolution Market Research Team Collaboration

Customer Service Representative

Popeyes

Mar 2023 - Dec 2023 (9 months)

Reduced customer complaints by 25% through effective conflict resolution and improved service protocols. Enhanced customer satisfaction rate to 95% by introducing streamlined interaction policies.

Conflict Resolution Team Collaboration Problem Solving

Digital Marketing Specialist

Cai.Brew

Jul 2022 - Oct 2022 (3 months)

Boosted website traffic by 30% and online orders by 10% through strategic SEO enhancements and PPC campaigns. Strengthened brand visibility with targeted social media content, improving lead generation by 15%.

SEO Tools Market Research Data Analysis Social Media Management

Education

Degrees, certifications, and relevant coursework

Nottingham Trent University

Bachelor of Arts (Hons), Business

2021 - 2024

Grade: 2.1

Studied various aspects of business including Digital Entrepreneurship, Strategic Marketing, and Managing Creativity, Design, and Innovation, achieving a 2.1 classification.