Open to opportunities

Shakeel Uddin

@shakeeluddin

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Tech-savvy professional skilled in business and digital marketing.

United Kingdom

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What I'm looking for

I am looking for a role that fosters growth, encourages learning, and values collaboration within a dynamic team.

I am a results-driven and tech-savvy professional with a strong foundation in business and digital marketing. My expertise lies in data analysis, website development, PPC, and SEO. I thrive in fast-paced environments, where I can effectively communicate and solve problems, contributing meaningfully to dynamic teams.

In my recent role as a Customer Service Advisor in the AI Division at Capita, I managed customer inquiries and provided tailored discount solutions. My strong IT capabilities led to my promotion to a specialized role in AI operations, where I conducted data analysis to support AI training, identifying system errors and reporting failures. I utilized Excel to organize and process large datasets, significantly improving AI response accuracy.

With a BA (Hons) in Business and Marketing Management from the University of Wolverhampton, I specialized in Digital Marketing and achieved a 2:1 classification. I am passionate about learning new skills and continuously seek opportunities to grow within the digital marketing landscape.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor (AI Division)

Capita

Jan 2025 - Apr 2025 (3 months)

Managed customer inquiries and provided tailored discount solutions. Promoted to a specialized role in AI operations due to strong IT capabilities. Conducted data analysis to support AI training, identifying system errors and reporting failures.

Data Analysis Excel Customer Service

Operations Assistant

SRK Accounts

Jul 2024 - Oct 2024 (3 months)

Assisted in managing customer accounts and processing orders accurately. Strengthened internal communication by coordinating order details between departments. Demonstrated strong organizational skills through meticulous documentation.

Account Management Order Processing Internal Communications Organizational Skills Documentation

Education

Degrees, certifications, and relevant coursework

Stoke Park Secondary School Sixth Form

A-Levels, Business, IT, Sport

Grade: Business: Distinction, IT: Merit, Sport: Pass

Completed A-Levels in Business, IT, and Sport. Achieved a Distinction in Business, Merit in IT, and Pass in Sport, demonstrating a strong academic foundation in these subjects.

University of Wolverhampton

BA (Hons), Business and Marketing Management

Grade: 2:1 classification

Achieved a 2:1 classification in Business and Marketing Management, with a specialization in Digital Marketing. Developed strong foundational knowledge in business principles and digital marketing strategies.