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Alaa Bahnasawy

@alaabahnasawy

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I drive customer retention, renewals, and revenue growth across strategic technology accounts.

United Arab Emirates

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What I'm looking for

I'm looking to drive customer retention, renewals, account growth, and customer experience through strategic account planning, data-driven insights, and cross-functional collaboration.

I'm driving customer retention and revenue growth at Bright Brains Information Technology through proactive engagement, customer health monitoring, onboarding, renewals, and strategic account plans.

I identify upsell and cross-sell opportunities while partnering with sales, technical, and delivery teams to improve product adoption, customer lifetime value, and the overall customer experience.

At Orange Egypt Telecommunication, I managed sales and operational budgets exceeding 1B EGP, built forecasting and profitability frameworks, and delivered KPI dashboards that supported 10%+ revenue growth.

My earlier CRM administration work included Oracle Siebel administration, UAT, training, campaign configuration, and reporting. Across 16+ years in telecommunications and IT services, I've used data and cross-functional leadership to strengthen customer relationships and sustainable growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Bright Brains Information Technology

Sep 2024 - Present (2 years)

Drive customer retention and revenue growth through proactive engagement and value-driven strategies. Monitor customer health metrics, lead onboarding and adoption programs, manage renewals, and identify upsell opportunities.

Customer Retention Revenue Growth Customer Health Onboarding Training Contract Negotiation Strategic Account Planning Upselling Cross Selling CRM

Planning & Budgeting Sales Senior Supervisor

Orange Egypt Telecommunication

May 2013 - Sep 2024 (11 years 4 months)

Managed sales and operational budgets exceeding 1B EGP, conducted financial modeling and profitability analysis, and developed forecasting frameworks. Delivered executive dashboards and KPI reports supporting revenue growth.

Budgeting Financial Modeling Profitability Analysis Forecasting KPI Reporting Data Analysis Customer Segmentation Sales Channel Management Cost Optimization

CRM Administration Officer

Orange Egypt Telecommunication

Jun 2009 - May 2013 (3 years 11 months)

Administered Oracle Siebel CRM, ensuring data accuracy and system reliability. Acted as a bridge between business and technical teams, led UAT for system upgrades, and delivered training programs to increase CRM adoption.

Oracle Siebel CRM Data Accuracy System Reliability User Acceptance Testing Training Campaign Configuration OBI Reporting

Customer Service Representative

Orange Egypt Telecommunication

Jun 2008 - Jun 2009 (1 year)

Managed high-volume customer interactions, resolving billing and service issues. Achieved SLA targets consistently and handled complaints, escalations, and fraud cases efficiently.

Customer Service Issue Resolution SLA Management Complaint Handling Escalation Management Fraud Detection Cross Functional Collaboration