Open to opportunities

Charie May Lanting

@chariemaylanting

Message

Dedicated Reservations Associate focused on customer satisfaction and experience.

Philippines

Message

What I'm looking for

I am looking for a role in a growing organization that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated Reservations Associate with a strong commitment to maintaining customer satisfaction and contributing to company success. My experience in the hospitality industry has equipped me with the skills to establish rapport with clients and exceed sales expectations. I pride myself on being reliable and driven, with excellent time management and prioritization abilities.

Throughout my career, I have worked with reputable organizations such as IHG Hotels & Resorts and City Garden Hotel Makati, where I provided industry-leading reservation solutions and inspired loyalty through personalized service. My academic background in Hotel and Restaurant Management has further enhanced my ability to deliver exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

Reservations Sales Specialist

IHG Hotels & Resorts

Oct 2021 - Nov 2021 (1 month)

Provided industry-leading reservation solutions in English, championing Brand Hearted behaviors. Built rapport with guests through active listening and a conversational approach, inspiring loyalty through personalized service.

Sales Guest Service Communication

Room Reservations Associate

City Garden Hotel Makati

Oct 2014 - May 2016 (1 year 7 months)

Managed all incoming room reservations via various channels including telephone, email, and online booking platforms. Processed reservations efficiently while maintaining excellent customer service and controlling room inventory for diverse booking types.

Room Reservations Customer Service

Room Reservations Trainee

Traders Hotel Manila

Jul 2013 - Sep 2013 (2 months)

Handled individual room reservations and provided essential administrative assistance within the department. Gained practical experience in hotel reservation processes and departmental support.

Room Reservations Administrative Support Communication

Education

Degrees, certifications, and relevant coursework

St. Paul University Manila

Bachelor of Science, Hotel and Restaurant Management

Completed a Bachelor of Science in Hotel and Restaurant Management with a major in Institutional Management. Gained comprehensive knowledge in hospitality operations and institutional management practices.