Zerra Turno

Assigned duties to front office staff and observed performance to ensure adherence to hotel policies. Received and resolved guest complaints and employee concerns. Hired, motivated, and assessed performance of staff to keep operations efficient and on-track.

Answered inquiries about hotel services, travel directions, and local attractions. Managed guest reservations and room assignments, coordinating with housekeeping and maintenance to resolve room problems. Registered guests, promoted hotel services, and upsold guest rooms.

Delivered sales talks using prepared scripts to describe available services. Built immediate connections with prospective customers, creating trust by explaining offerings and answering questions. Recorded names, addresses, purchases, and reactions of prospects contacted.

Performed basic and routine electronic assembly operations. Met or exceeded monthly production goals while maintaining compliance and efficiency. Inspected finished products to verify conformity to quality standards.

Pursued a Bachelor of Science in Business Administration with a major in Human Resource Management. Focused on foundational business principles and human resource practices.

Completed secondary education at Saint Pius X Institute. Developed foundational academic skills and knowledge.

Completed primary education at Doroteo R. Jose Elementary School. Gained fundamental knowledge and skills.