Zerra Turno

Assigned duties to front office staff and observed performance to ensure adherence to hotel policies, while also receiving and resolving guest complaints and employee concerns. Hired, motivated, and assessed staff performance to maintain efficient operations.

Answered inquiries about hotel services, travel directions, and local attractions, while also advising housekeeping staff of vacated rooms. Managed guest reservations, room assignments, and coordinated with other departments to resolve room problems.

Delivered sales talks using prepared scripts to describe available services and built immediate connections with prospective customers. Recorded names, addresses, purchases, and reactions of prospects contacted, completing all assigned tasks prior to shift end.

Performed basic and routine electronic assembly operations, consistently meeting or exceeding monthly production goals while maintaining compliance and efficiency. Inspected finished products to verify conformity to quality standards.

Pursued a Bachelor of Science in Business Administration with a major in Human Resource Management. Focused on foundational business principles and human resource practices.

Completed secondary education at Saint Pius X Institute. Developed foundational academic skills and knowledge.

Completed primary education at Doroteo R. Jose Elementary School. Gained fundamental knowledge and skills.

Studied Spanish language at Hola Amigos. Focused on developing proficiency in speaking, reading, and writing Spanish.