Open to opportunities

Zeba Jesmin

@zebajesmin

Message

I've improved customer outcomes through support, sales, CRM documentation, and team training.

India

Message

What I'm looking for

I'm seeking opportunities in finance, HR, customer success, operations, customer service, or team leadership where I can apply analytical, communication, and organizational skills to support business growth.

I've supported customers at IntouchCX across voice, chat, and email, resolving technical issues, documenting escalations in Zendesk, and coordinating with technical, billing, and operations teams. I also trained new team members, maintained KPIs and SLAs, and identified recurring issues for process improvement.

Previously at Banksathi Technologies & Insurance Corporate Agency Pvt. Ltd., I managed inbound and outbound calls, explained financial and insurance products, generated revenue through upselling and cross-selling, and consistently achieved monthly sales goals. With a BBA in Finance, I bring financial analysis, customer relationship management, reporting, and communication skills to customer success, operations, finance, HR, or team leadership opportunities.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

IntouchCX

Sep 2025 - Apr 2026 (7 months)

Delivered customer support through voice, chat, and email channels, resolving technical issues and maintaining high satisfaction. Trained new employees and reduced escalations through proactive issue resolution.

Customer Support Complaint Resolution Process Improvement team training KPI Management

Customer Sales Executive

Banksathi Technologies & Insurance Corporate Agency Pvt. Ltd

Sep 2024 - Aug 2025 (11 months)

Managed inbound and outbound calls, generating revenue through upselling and cross-selling financial and insurance products. Achieved monthly sales goals and maintained customer records.

Sales Upselling Cross Selling Customer Relationship Management Documentation

Education

Degrees, certifications, and relevant coursework

Justice Basheer Ahmed Syed College for Women

Bachelor of Business Administration, Finance

2020 - 2023

Grade: CGPA: 7.1

Activities and societies: Relevant coursework included Financial Management, Corporate Finance, Investment Analysis, Accounting, Human Resource Management, Business Statistics, and Economics. Completed an academic project on Customer Satisfaction and Sales Performance of Zeni Aqua.

Pursued a Bachelor of Business Administration with a focus on Finance, achieving a CGPA of 7.1.