Open to opportunities

Zawadi Muthamu

@zawadimuthamu

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IT professional and young entrepreneur passionate about technology and empowerment.

Rwanda

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What I'm looking for

I seek a role that fosters growth, encourages innovation, and values teamwork.

I'm Kambale Muthamu Zawadi, an IT professional and young entrepreneur based in Kigali, Rwanda. My journey in technology has been driven by a passion for empowering youth and serving my community. With a Bachelor’s Degree in Computer Engineering, I have honed my skills in software development, IT support, and system administration.

Throughout my career, I have worked with various organizations, including Opentext and Micro Focus, where I provided technical support and developed software solutions. My experience ranges from troubleshooting complex technical issues to designing and implementing efficient software programs. I am committed to excellence and integrity, striving to be a role model for the younger generation in Africa.

Experience

Work history, roles, and key accomplishments

Current

Software Support Engineer

Current

Opentext

Oct 2023 - Present (1 year 8 months)

Communicated with end users, system administrators, and solution integrators to identify, diagnose, and troubleshoot technical issues. Applied technical knowledge and documentation to research and identify appropriate remediation steps, escalating complex cases as needed.

Technical Support Troubleshooting Customer Service Documentation Communication Problem Solving System Administration

IT Support Engineer

Tek Experts

Sep 2022 - Present (2 years 9 months)

Handled Level 1 inbound calls, web-cases, and web chats, assessing customer technical support needs and routing them using documented procedures. Escalated issues appropriately and logged customer calls accurately.

IT Support Customer Service Troubleshooting Technical Support Documentation

IT Support Engineer

Micro Focus

Sep 2022 - Present (2 years 9 months)

Answered Level 1 inbound calls, web-cases, and web chats, assessing customer technical support needs and routing them accordingly. Logged customer calls appropriately and maintained knowledge of client performance requirements and service offerings.

IT Support Customer Service Troubleshooting Technical Support Documentation

Software Developer

Fana Adviso

Sep 2020 - Present (4 years 9 months)

Researched, designed, implemented, and managed software programs, including testing and evaluating new programs. Identified areas for modification in existing programs and subsequently developed these modifications, writing and implementing efficient code.

Software Development Research Design Implementation Testing Debugging User Training Collaboration

IT Officer

REPAMIKA-IF African Health Medical Scheme

Jun 2019 - Present (6 years)

Evaluated company needs to choose suitable software, hardware, and IT requirements, ensuring the smooth functioning of all IT infrastructure. Provided troubleshooting solutions, organized data, and ensured secure storage and backups.

Infrastructure Network Administration Hardware Software Troubleshooting Data Management Security System Monitoring Configuration

Software Developer

Progress Mih

Aug 2018 - Present (6 years 10 months)

Compiled and analyzed data, processes, and codes to troubleshoot problems and identify areas for improvement. Collaborated with the front-end team leader and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.

Software Development Data Analysis Troubleshooting Collaboration User Experience Programming Project Management Reporting Problem Solving

Education

Degrees, certifications, and relevant coursework

Université Chrétienne Bilingue du Congo (UCBC)

Bachelor's Degree, Computer Engineering

Obtained a Bachelor's Degree in Computer Engineering. The curriculum focused on various aspects of computer systems and software development.

Kisungu High School

State Diploma, Mathematics and Physics

Completed studies for a State Diploma with a specialization in Mathematics and Physics. This foundational education provided a strong analytical and scientific background.