Open to opportunities

Yves Shamurenzi

@yvesshamurenzi

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Experienced Technical Support, Customer support and Cyber Security Professional

Rwanda

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What I'm looking for

Seeking a role that utilizes my extensive identity management expertise, IT, and team management skills to ensure seamless facility operations while upholding safety standards and delivering exceptional service.

As a seasoned IT Support and Cyber Security Professional with over five years of expertise, I have honed my skills in technical support, database management, and administrative roles. My proven ability to manage access control and governance ensures the security of systems and adherence to industry best practices. With a strong background in identity management, IT, and team management, I am confident in my ability to drive seamless facility operations while upholding safety standards and delivering exceptional service.

Throughout my career, I have demonstrated my technical proficiency in providing timely and effective customer support, diagnosing and resolving technical issues, and maintaining records. My experience in IT troubleshooting, problem-solving, and facilities coordination has equipped me with the skills to excel in fast-paced environments.

I am a multilingual professional with excellent communication skills, fluent in English, Swahili, French, and Kinyarwanda. I hold a Bachelor's Degree in Networking and Telecommunication from the Adventist University of Central Africa and a Bachelor's Degree in Information and Technology from the University of Rwanda Kigali-Campus.

Experience

Work history, roles, and key accomplishments

Tech Support Eng.

tramigo

Jul 2023 - Dec 2023 (5 months)

I am a dedicated Technical Support Specialist with experience at Tramigo Rwanda Ltd. My expertise lies in swiftly resolving customer requests for Tramigo Hardware and Software systems while upholding quality standards. I excel in collaboration, training, and compliance, and I'm committed to staying current with tech trends.

L2 Technical Support Eng.

tek-expert

Jul 2022 - Oct 2023 (1 year 3 months)

Techcnical Support Engeneer
1. CyberSecurity
2. IDM

Customer Support specialist

Promine

Dec 2021 - Mar 2023 (1 year 3 months)

With almost 30 years on market Promine is a software package integrated with AutoCAD. It is divided into specialized modules that deal with a particular task in geological exploration or mine development. These modules range from mapping, planning and surveying to borehole design. Each module can be used alone or in conjunction with other Promine modules.

The technical support team

L2 Technical support

editec

Oct 2021 - Feb 2022 (4 months)

Collect information and requests from internal teams and escalate them to the suppliers
Conduct basic troubleshooting using questionnaires to find out the level of support needed Create tickets/follow up with Suppliers to look into the issue
Ensure that the supplier acknowledges the issue and creates a ticket accordingly. Follow up with Suppliers until resolution.
Keep all the stakeholders informe